All Countries
Procurement
Master Service Agreement For IT Services

Master Service Agreement For IT Services Generator for United Arab Emirates

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your Master Service Agreement For IT Services

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

Master Service Agreement For IT Services

"I need a Master Service Agreement for IT Services to be used between my Dubai-based software development company and government entities in the UAE, with particular focus on data security requirements and compliance with UAE federal regulations for government contracts."

Celebrated by
Collaborations with
Investors
Document background
The Master Service Agreement For IT Services is a foundational document used when establishing a long-term IT service delivery relationship between a service provider and a customer in the UAE. This agreement is particularly relevant in the context of UAE's growing technology sector and digital transformation initiatives, serving as the primary contract that governs all aspects of IT service delivery. It is designed to comply with UAE Federal laws, including Federal Law No. 1 of 2006 on Electronic Commerce and Transactions, Federal Decree Law No. 45 of 2021 on Data Protection, and other relevant legislation. The document typically includes comprehensive provisions for service delivery, performance metrics, data protection, intellectual property rights, and commercial terms, with the flexibility to accommodate various IT services through detailed schedules. It is commonly used by technology companies, government entities, and private sector organizations seeking to establish clear frameworks for ongoing IT service relationships.
Suggested Sections

1. Parties: Identification of the contracting parties including full legal names, addresses, and registration details

2. Background: Context of the agreement and brief description of the parties' business relationship

3. Definitions: Detailed definitions of technical terms, service-related terminology, and contract-specific phrases

4. Scope of Services: Detailed description of IT services to be provided under the agreement

5. Service Provider Obligations: Core responsibilities and commitments of the service provider

6. Customer Obligations: responsibilities and commitments required from the customer

7. Service Levels: Performance standards, metrics, and measurement methods

8. Charges and Payment Terms: Pricing, payment schedule, invoicing, and payment methods

9. Intellectual Property Rights: Ownership and licensing of pre-existing and newly created IP

10. Data Protection and Security: Compliance with UAE data protection laws and security requirements

11. Confidentiality: Protection of confidential information and trade secrets

12. Term and Termination: Duration of agreement and termination provisions

13. Liability and Indemnification: Limitation of liability and indemnification obligations

14. Force Majeure: Provisions for unforeseen circumstances and their handling

15. Dispute Resolution: Process for resolving disputes under UAE law

16. General Provisions: Standard boilerplate clauses including notices, amendments, and governing law

Optional Sections

1. Change Control: Procedures for managing changes to services or agreement terms - include when services are likely to evolve

2. Disaster Recovery: Business continuity and disaster recovery procedures - include for critical services

3. Personnel and Subcontracting: Rules regarding service delivery personnel and use of subcontractors - include when on-site services are provided

4. Insurance: Specific insurance requirements - include for high-value or high-risk services

5. Export Control: Compliance with UAE export control regulations - include when dealing with restricted technologies

6. Source Code Escrow: Source code protection and access provisions - include for custom software development

7. Transition Services: Services for transition in/out - include for complex or business-critical services

8. Anti-Bribery and Corruption: Specific compliance provisions - include for government-related contracts

9. Environmental Compliance: Green IT and environmental standards - include when relevant to client requirements

Suggested Schedules

1. Schedule 1 - Service Description: Detailed technical specifications of all IT services covered

2. Schedule 2 - Service Levels and KPIs: Detailed service level agreements, metrics, and measurement methods

3. Schedule 3 - Charges: Detailed pricing structure, rates, and payment terms

4. Schedule 4 - Security Requirements: Specific security protocols and requirements

5. Schedule 5 - Data Processing Agreement: Detailed data handling and protection requirements

6. Schedule 6 - Implementation Plan: Timeline and milestones for service implementation

7. Schedule 7 - Approved Subcontractors: List of approved subcontractors and their roles

8. Schedule 8 - Technical Requirements: Technical specifications and requirements

9. Appendix A - Contact Details: Key contacts and escalation matrix

10. Appendix B - Required Insurance Coverage: Detailed insurance requirements and coverage levels

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Acceptance Criteria
Affiliate
Agreement
Applicable Law
Business Day
Change Request
Charges
Confidential Information
Customer
Customer Data
Customer Environment
Data Protection Law
Deliverable
Documentation
Effective Date
Emergency Maintenance
Force Majeure Event
Good Industry Practice
Implementation Plan
Intellectual Property Rights
Key Personnel
Maintenance Window
Material Breach
Milestone
Personal Data
Project Manager
Response Time
Schedule
Security Policy
Service Credits
Service Level Agreement
Service Provider
Services
Software
Source Code
Specification
Statement of Work
Subcontractor
System
Term
Third Party Software
UAE
User
Virus
Working Hours
Clauses
Interpretation
Definitions
Service Provision
Service Levels
Implementation
Testing
Acceptance
Change Control
Service Provider Obligations
Customer Obligations
Charges
Invoicing
Payment
Tax
Data Protection
Data Security
Intellectual Property
Confidentiality
Personnel
Subcontracting
Warranty
Audit Rights
Performance Monitoring
Record Keeping
Insurance
Liability
Indemnification
Force Majeure
Term
Suspension
Termination
Exit Management
Assignment
Notices
Amendments
Waiver
Severability
Entire Agreement
Third Party Rights
Governing Law
Dispute Resolution
Relevant Industries

Information Technology

Banking and Financial Services

Healthcare

Government Services

Telecommunications

Retail

Education

Manufacturing

Oil and Gas

Real Estate

Professional Services

E-commerce

Media and Entertainment

Transportation and Logistics

Hospitality

Relevant Teams

Legal

Information Technology

Procurement

Finance

Risk and Compliance

Operations

Information Security

Commercial

Project Management

Service Delivery

Account Management

Technical Operations

Solutions Architecture

Vendor Management

Relevant Roles

Chief Information Officer

Chief Technology Officer

IT Director

Legal Counsel

Procurement Manager

Contract Manager

IT Project Manager

Information Security Manager

Technology Consultant

Solutions Architect

Service Delivery Manager

Account Manager

Commercial Director

Chief Financial Officer

Risk Manager

Compliance Officer

Operations Manager

Technical Director

Industries
Federal Law No. 1 of 2006 on Electronic Commerce and Transactions: Governs electronic transactions, records, and signatures, crucial for IT service delivery and digital contracts
Federal Decree Law No. 45 of 2021 (Data Protection Law): Regulates personal data protection and processing, essential for IT services handling customer data
Federal Law No. 2 of 2019 on the Use of ICT in Healthcare: Specific requirements for IT services in healthcare sector, including data privacy and security
UAE Federal Law No. 5 of 1985 (Civil Code): Governs contractual relationships, obligations, and general principles of civil transactions
Federal Law No. 37 of 2021 on Consumer Protection: Protects consumer rights and interests in service provisions
Federal Law No. 7 of 2002 on Copyright and Related Rights: Protects intellectual property rights, crucial for software and IT solutions
Federal Decree Law No. 33 of 2021 (Commercial Transactions Law): Governs commercial transactions and business relationships
Federal Law No. 2 of 2015 on Commercial Companies: Regulates company operations and business structures in UAE
Federal Decree-Law No. 34 of 2021 on Combating Rumors and Cybercrimes: Addresses cybersecurity requirements and data protection obligations
UAE Labor Law (Federal Decree-Law No. 33 of 2021): Relevant for employment aspects of service delivery and contractor relationships
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

MSA Management Services Agreement

UAE-governed agreement establishing terms for professional management services delivery, including scope, standards, and commercial terms.

find out more

Global Master Service Agreement

UAE-law governed master agreement establishing global service provision terms and conditions between parties.

find out more

Master Service Agreement For IT Services

UAE-governed master agreement establishing the framework for IT service delivery, including service levels, data protection, and commercial terms.

find out more

IT Master Services Agreement

UAE-governed master agreement establishing terms for ongoing IT service provision, incorporating local regulatory requirements and commercial frameworks.

find out more

Master Software As A Service Agreement

UAE-governed master agreement for SaaS service delivery, ensuring compliance with local data protection and electronic transaction laws.

find out more

Master Intercompany Services Agreement

UAE-law governed framework agreement for regulating service provision between related companies within a corporate group.

find out more

Master Service Agreement Contract

UAE-governed master agreement establishing framework terms for ongoing service provision between parties, compliant with UAE commercial law.

find out more

MSA Software Agreement

A UAE law-governed master agreement establishing comprehensive terms for software licensing, implementation, and maintenance between provider and customer.

find out more

Cloud Master Agreement

UAE-governed master agreement establishing terms and conditions for cloud computing services, ensuring compliance with UAE data protection and cybersecurity regulations.

find out more

Master Procurement Agreement

UAE-governed framework agreement establishing terms and conditions for ongoing procurement relationships between buyers and suppliers.

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: https://www.genieai.co/our-research
Oops! Something went wrong while submitting the form.

Genie’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; Genie’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our Trust Centre for more details and real-time security updates.

Read our Privacy Policy.