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Customer Privacy Notice

Customer Privacy Notice Template for United Arab Emirates

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Key Requirements PROMPT example:

Customer Privacy Notice

"I need a Customer Privacy Notice for my e-commerce business launching in Dubai by March 2025, compliant with UAE Federal Law and DIFC regulations, with specific sections on cross-border data transfers and online tracking technologies."

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Document background
The Customer Privacy Notice is a mandatory document required under UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection, which must be provided to customers whose personal data is being collected and processed. This document serves as a transparent communication tool between organizations and their customers, explaining how personal data is handled, processed, and protected. It should be implemented by any organization operating in the UAE that collects or processes customer personal data, whether in mainland UAE or in free zones such as DIFC or ADGM. The notice must be easily accessible, written in clear language, and contain all mandatory information required by UAE law, including details about data collection purposes, processing activities, customer rights, and data protection measures.
Suggested Sections

1. Introduction: Overview of the privacy notice and its purpose

2. Scope and Applicability: Who the privacy notice applies to and what activities it covers

3. Definitions: Key terms used throughout the privacy notice

4. Types of Personal Data Collected: Detailed categories of personal information collected from customers

5. Purposes of Data Collection and Processing: Explanation of how and why personal data is collected and used

6. Legal Basis for Processing: Legal grounds under UAE law for processing personal data

7. Data Sharing and Disclosure: Information about third parties with whom data is shared

8. Data Security Measures: Overview of security measures to protect personal data

9. Data Retention: How long different types of personal data are retained

10. Your Rights: Customer rights regarding their personal data under UAE law

11. Contact Information: How to contact the organization about privacy concerns

12. Updates to Privacy Notice: How changes to the privacy notice will be communicated

Optional Sections

1. International Data Transfers: Required if personal data is transferred outside the UAE

2. Cookies and Tracking Technologies: Required for businesses with websites or apps using these technologies

3. Children's Privacy: Required if services might be used by or data collected from minors

4. Specific Processing Activities: Required for special categories of data or unique processing activities

5. Free Zone Specific Provisions: Required if operating in DIFC or ADGM

6. Sector-Specific Privacy Information: Required for regulated industries like healthcare or financial services

Suggested Schedules

1. Schedule 1: Detailed Data Categories: Comprehensive list of all personal data categories collected and processed

2. Schedule 2: Third Party Processors: List of data processors and categories of processing activities

3. Schedule 3: Technical and Security Measures: Detailed description of security measures and protocols

4. Appendix A: Cookie Policy: Detailed information about cookies and tracking technologies used

5. Appendix B: Data Subject Request Form: Template form for customers to exercise their data rights

6. Appendix C: Consent Forms: Standard consent forms for specific data processing activities

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Personal Data
Processing
Data Subject
Data Controller
Data Processor
Data Protection Officer
Consent
Special Categories of Personal Data
Third Party
Cross-border Processing
Data Protection Impact Assessment
Data Breach
Pseudonymization
Anonymization
Automated Processing
Profiling
Privacy Notice
Data Minimization
Storage Limitation
Data Subject Rights
Legitimate Interest
Data Transfer
Technical Measures
Organizational Measures
Supervisory Authority
Joint Controller
Child
Direct Marketing
Data Protection Law
Biometric Data
Genetic Data
Health Data
Electronic Identifier
Encryption
Data Retention Period
Privacy Policy
Cookies
Log Files
IP Address
User Account
Clauses
Purpose Limitation
Data Collection
Lawful Basis
Consent
Data Processing
Data Protection
Data Security
Data Retention
Data Transfer
Data Subject Rights
Breach Notification
Confidentiality
International Transfer
Third Party Access
Marketing Communications
Children's Privacy
Cookies and Tracking
Automated Decision Making
Record Keeping
Compliance
Amendments
Governing Law
Contact Information
Complaint Handling
Transparency
Access Control
Data Accuracy
Data Minimization
Special Categories Data
Accountability
Relevant Industries

Financial Services

Healthcare

Retail

E-commerce

Technology

Telecommunications

Education

Professional Services

Real Estate

Hospitality

Insurance

Manufacturing

Logistics

Media and Entertainment

Relevant Teams

Legal

Compliance

Information Security

IT

Risk Management

Customer Service

Marketing

Operations

Human Resources

Data Protection

Executive Leadership

Corporate Communications

Relevant Roles

Data Protection Officer

Chief Privacy Officer

Legal Counsel

Compliance Manager

Information Security Manager

Risk Manager

Chief Information Security Officer

Chief Technology Officer

Customer Relations Manager

Operations Manager

Marketing Director

HR Director

IT Manager

Chief Executive Officer

Chief Operating Officer

Industries
UAE Federal Decree-Law No. 45 of 2021: The UAE's primary data protection law that regulates the collection, processing, and transfer of personal data and establishes data subject rights
UAE Federal Law No. 5 of 2012 (Cybercrime Law): Covers privacy-related cybercrimes and unauthorized access to electronic data
UAE Federal Law No. 1 of 2006: Electronic Commerce and Transactions Law that includes provisions for protecting electronic data and privacy in digital transactions
DIFC Law No. 5 of 2020: Data Protection Law specific to the Dubai International Financial Centre, relevant if operating within this free zone
ADGM Data Protection Regulations 2021: Data protection regulations specific to the Abu Dhabi Global Market free zone
UAE Federal Law No. 2 of 2019: Concerning the Use of Information and Communication Technology in Healthcare, relevant for handling health-related personal data
UAE Central Bank Consumer Protection Regulation: Contains provisions for protecting customer data in the financial services sector
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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