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Customer Privacy Notice

Customer Privacy Notice Template for Australia

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Key Requirements PROMPT example:

Customer Privacy Notice

"I need a Customer Privacy Notice for my Australian e-commerce business that sells health and wellness products online, with specific sections addressing health information handling and international data transfers to our US-based cloud service providers."

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Document background
A Customer Privacy Notice is a mandatory document for organizations operating in Australia that collect, use, or handle personal information. This document must comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which set out strict requirements for privacy practices and transparency. The notice should be provided to customers at or before the time personal information is collected, or as soon as practicable afterward. It must detail the types of information collected, purposes of collection, disclosure practices, overseas transfers, security measures, and individual privacy rights. The document serves as a key tool for privacy compliance and risk management, helping organizations meet their legal obligations while building trust with customers through transparent communication about data handling practices.
Suggested Sections

1. About this Privacy Notice: Introduction explaining the scope and purpose of the privacy notice, and identifying the organization responsible for data handling

2. What Personal Information We Collect: Comprehensive list of personal information types collected, including direct and indirect collection methods

3. How We Collect Your Personal Information: Explanation of collection methods, including online, in-person, and third-party sources

4. Why We Collect Your Personal Information: Purposes for collection and use of personal information, including legal bases

5. How We Use Your Personal Information: Detailed explanation of uses and processing of personal information

6. How We Share Your Personal Information: Information about third-party sharing, including categories of recipients

7. How We Protect Your Personal Information: Security measures and data protection practices

8. Your Privacy Rights: Explanation of individual rights under privacy laws and how to exercise them

9. Cookies and Tracking Technologies: Information about online tracking and cookie usage

10. How to Contact Us: Contact details for privacy-related queries and complaints

11. Changes to This Privacy Notice: Information about how changes will be communicated and handled

Optional Sections

1. Overseas Data Transfers: Required if personal information is disclosed to overseas recipients

2. Credit Information Handling: Required if the organization handles credit information

3. Health Information: Required if the organization collects or handles health information

4. Children's Privacy: Required if services may be used by or data collected from children under 18

5. Direct Marketing: Required if personal information is used for direct marketing purposes

6. Government Related Identifiers: Required if the organization handles government IDs like tax file numbers

7. Consumer Data Right: Required if the organization is subject to Consumer Data Right obligations

Suggested Schedules

1. Cookie Policy: Detailed information about cookie types and usage

2. Collection Statement Templates: Standard collection notices for different contexts (online forms, telephone, in-person)

3. Third Party Recipients List: Detailed list of third-party service providers and data recipients

4. Specific Processing Activities: Detailed information about specific data processing activities that require additional explanation

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

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alex.den.21@genieai.co
Relevant legal definitions
Personal Information
Sensitive Information
Health Information
Credit Information
Government Related Identifier
Consent
Collection
Use
Disclosure
Processing
Data Subject
Third Party
Cookies
Direct Marketing
Privacy Commissioner
Notifiable Data Breach
Australian Privacy Principles
Overseas Recipient
Privacy Policy
Collection Notice
Opt-out
Data Security
Privacy Impact Assessment
Anonymity
Pseudonymity
Reasonable Steps
Consumer Data Right
Data Sharing
Data Quality
Data Breach
Website Analytics
Tracking Technologies
Service Provider
Log Data
Marketing Communications
Identity Verification
Privacy Rights
Automated Decision Making
Data Retention
Data Disposal
Complaint Handling Process
Clauses
Collection of Personal Information
Use of Personal Information
Disclosure of Personal Information
Data Security
Data Quality
Access and Correction
Anonymity and Pseudonymity
Cross-border Data Transfer
Direct Marketing
Government Identifiers
Consent
Children's Privacy
Cookies and Tracking
Data Breach Notification
Complaint Handling
Rights and Choices
Third Party Sharing
Data Retention and Disposal
Sensitive Information Handling
Marketing Communications
Online Privacy
Contact Details
Changes to Privacy Notice
Jurisdiction and Governing Law
Relevant Industries

Financial Services

Healthcare

Retail

Technology

Telecommunications

Professional Services

Education

Insurance

Real Estate

E-commerce

Government Services

Manufacturing

Hospitality

Transport and Logistics

Media and Entertainment

Relevant Teams

Legal

Compliance

Information Security

Risk Management

Marketing

Customer Service

Human Resources

Information Technology

Operations

Digital

Data Analytics

Privacy Office

Relevant Roles

Chief Privacy Officer

Data Protection Officer

Privacy Manager

Compliance Officer

Legal Counsel

Risk Manager

Information Security Manager

Chief Information Security Officer

Customer Experience Manager

Marketing Director

HR Director

IT Manager

Operations Manager

Chief Executive Officer

Chief Legal Officer

Digital Services Manager

Industries
Privacy Act 1988 (Cth): The primary federal law governing privacy in Australia, including the Australian Privacy Principles (APPs) which set out standards for collecting, using, disclosing and securing personal information
Australian Privacy Principles (APPs): 13 principles under the Privacy Act that regulate the handling of personal information by Australian government agencies and organizations
Spam Act 2003: Regulates commercial electronic messages, requiring consent and opt-out facilities for marketing communications
Do Not Call Register Act 2006: Governs telemarketing practices and maintains a register of numbers that telemarketers cannot contact
Notifiable Data Breaches (NDB) scheme: Requires organizations to notify individuals and the Privacy Commissioner about data breaches likely to result in serious harm
Consumer Data Right (CDR) legislation: Gives consumers greater control over their data, including the right to direct businesses to share their data with accredited third parties
Health Records and Information Privacy Act 2002 (NSW): State-specific legislation governing the handling of health information and health records
Privacy and Personal Information Protection Act 1998 (NSW): State-specific privacy legislation applying to NSW public sector agencies and handling of personal information
Online Privacy Bill (proposed amendments to Privacy Act): Proposed legislation introducing additional requirements for social media and online platforms regarding privacy policies and handling of personal information
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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