Service Bureau Agreement Template for South Africa

1. Personnel and Staffing: Required when the service bureau provides staff or personnel as part of the services

2. Business Continuity: Important for critical services requiring disaster recovery and business continuity planning

3. Change Control: Needed when services may require significant modifications during the contract term

4. Anti-Bribery and Corruption: Required for high-value contracts or when dealing with public sector clients

5. B-BBEE Compliance: Necessary when B-BBEE status is relevant to the contract

6. Audit Rights: Important when client requires rights to audit service provider's operations

7. Insurance: Required when specific insurance coverage needs to be maintained

8. Exit Management: Important for complex services requiring detailed termination transition provisions

9. Environmental Compliance: Relevant when services have environmental impacts or considerations

1. Schedule 1 - Services Description: Detailed description of all services to be provided

2. Schedule 2 - Service Levels and KPIs: Detailed service level agreements and key performance indicators

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, charges, and payment terms

4. Schedule 4 - Technical Requirements: Technical specifications and requirements for service delivery

5. Schedule 5 - Data Processing Agreement: Detailed terms for personal information processing under POPIA

6. Schedule 6 - Operational Procedures: Day-to-day operational procedures and processes

7. Schedule 7 - Contact Details and Escalation Procedures: Key contact information and issue escalation protocols

8. Schedule 8 - Form of Change Order: Template for documenting and approving changes to services

9. Appendix A - Security Requirements: Detailed security protocols and requirements

10. Appendix B - Business Continuity Plan: Overview of business continuity and disaster recovery procedures