Development Service Agreement Template for South Africa

1. Service Levels: Specific performance metrics and remedies - include when ongoing service performance needs to be measured

2. Source Code Escrow: Provisions for source code protection - include when source code access is critical for the client

3. Third Party Software: Management of third-party software licenses - include when solution incorporates third-party components

4. Security Requirements: Specific security standards and compliance - include for high-security applications

5. Business Continuity: Disaster recovery and business continuity requirements - include for business-critical applications

6. Training and Documentation: Requirements for user training and system documentation - include when knowledge transfer is crucial

7. Maintenance and Support: Post-development support terms - include when ongoing support is part of the arrangement

8. B-BBEE Compliance: B-BBEE requirements and commitments - include when relevant for government contracts or client requirements

1. Schedule 1 - Services Specification: Detailed description of development services and deliverables

2. Schedule 2 - Technical Requirements: Technical specifications and standards for the development

3. Schedule 3 - Project Plan: Timeline, milestones, and delivery schedule

4. Schedule 4 - Fee Schedule: Detailed breakdown of fees, rates, and payment milestones

5. Schedule 5 - Service Levels: Detailed service level specifications and measurement criteria

6. Schedule 6 - Testing Procedures: Detailed acceptance testing procedures and criteria

7. Schedule 7 - Change Request Template: Standard form for requesting and documenting changes

8. Appendix A - Key Personnel: List of key team members and their roles

9. Appendix B - Client Materials: List of materials and information to be provided by client