All Templates
Maintain software
🧰 Software maintenance agreement
Software Maintenance Contract (Pro-Supplier)
Software Maintenance Contract (Pro-Supplier)
Publisher one
Genie AIJurisdiction
England and WalesCost
Free to useContract party
Relevant sectors
Type of legal document
🧰 Software maintenance agreementBusiness activity
Maintain softwareA software maintenance agreement is a contract between a software vendor and a customer that sets forth the terms and conditions of the vendor's provision of maintenance and support services to the customer. The agreement covers the scope of services to be provided, the schedule of services, the terms of payment, and other important details.
The Software Maintenance Contract (Pro-Supplier) under UK law is a legally binding document that sets out the terms and conditions between a software supplier or vendor and their client or customer regarding the maintenance and support of software products. This contract establishes a formal agreement governing the ongoing provision of software maintenance services and aims to protect both parties' interests.
The template covers various essential elements, including:
1. Parties involved: Clearly identifies the supplier and client, including their legal names, addresses, and contact details.
2. Scope of services: Defines the precise nature and extent of software maintenance to be provided, outlining the applications, modules, or specific software products covered by the contract.
3. Service levels and response times: Clearly specifies the level of services to be rendered, such as bug fixes, updates, patches, support channels, and expected response times for addressing software issues.
4. Term and termination: Defines the contract's duration, start and end dates, renewal options, and provisions for terminating the agreement, including breach of contract, non-payment, or other valid reasons.
5. Payment and fees: Outlines the payment terms, including cost, frequency, and method of payment for the software maintenance services. It may also include provisions for any additional charges, such as travel expenses or specific customization requests.
6. Intellectual property: Addresses the ownership and intellectual property rights associated with the software product, ensuring that the supplier retains their rights while granting the client a license to use the software during the contract term.
7. Confidentiality: Includes provisions to protect the confidentiality of the software's proprietary information, ensuring that both parties maintain strict confidentiality and restrict access to sensitive data.
8. Liability and warranty: Sets out the limitations of liability for each party, clarifying that the supplier won't be responsible for any damages caused by the software or loss of data, excluding situations of gross negligence or willful misconduct.
9. Dispute resolution: Establishes mechanisms for resolving disputes, such as negotiation, mediation, or arbitration, before resorting to litigation.
10. Governing law and jurisdiction: States that the contract is governed by UK law and specifies the jurisdiction for any legal proceedings or disputes arising from the agreement.
It is essential for both the software supplier and the client to review, understand, and customize the template to accurately reflect their specific needs and requirements. Consulting with legal professionals is recommended to ensure compliance with UK laws and to address any unique circumstances.
The template covers various essential elements, including:
1. Parties involved: Clearly identifies the supplier and client, including their legal names, addresses, and contact details.
2. Scope of services: Defines the precise nature and extent of software maintenance to be provided, outlining the applications, modules, or specific software products covered by the contract.
3. Service levels and response times: Clearly specifies the level of services to be rendered, such as bug fixes, updates, patches, support channels, and expected response times for addressing software issues.
4. Term and termination: Defines the contract's duration, start and end dates, renewal options, and provisions for terminating the agreement, including breach of contract, non-payment, or other valid reasons.
5. Payment and fees: Outlines the payment terms, including cost, frequency, and method of payment for the software maintenance services. It may also include provisions for any additional charges, such as travel expenses or specific customization requests.
6. Intellectual property: Addresses the ownership and intellectual property rights associated with the software product, ensuring that the supplier retains their rights while granting the client a license to use the software during the contract term.
7. Confidentiality: Includes provisions to protect the confidentiality of the software's proprietary information, ensuring that both parties maintain strict confidentiality and restrict access to sensitive data.
8. Liability and warranty: Sets out the limitations of liability for each party, clarifying that the supplier won't be responsible for any damages caused by the software or loss of data, excluding situations of gross negligence or willful misconduct.
9. Dispute resolution: Establishes mechanisms for resolving disputes, such as negotiation, mediation, or arbitration, before resorting to litigation.
10. Governing law and jurisdiction: States that the contract is governed by UK law and specifies the jurisdiction for any legal proceedings or disputes arising from the agreement.
It is essential for both the software supplier and the client to review, understand, and customize the template to accurately reflect their specific needs and requirements. Consulting with legal professionals is recommended to ensure compliance with UK laws and to address any unique circumstances.
How it works
PRODUCT HUNT
#1 Product of the Day
Try using Genie's Free AI Legal Assistant
Generate quality, formatted contracts with AI
Can’t find the right template? Create the bespoke agreement in minutes by conversing with our AI and tailoring to your needs
Let our Legal AI make edits for you
Ask Genie to edit your document in the same way you’d ask a paralegal. Genie makes track changes, and explains its thinking just like a junior lawyer would.
AI review
Can’t find the right template? Create the bespoke agreement in minutes by conversing with our AI and tailoring to your needs
See Genie AI in action
Book your personalised demo now
Schedule a live, interactive demo with a Genie expert
Understand the most valuable features of Genie based on your workflow
Find out exactly how your business will benefit, from hours saved to faster revenue
Similar legal templates
Tenant's Notice to Superior Landlord (Other Than Freeholder) to Request Information
This legal template is designed to facilitate communication between a tenant and their superior landlord (other than the freeholder) under UK law. The purpose of the template is to enable the tenant to formally request specific information from their superior landlord. This information could pertain to various aspects related to the tenant's rights, responsibilities, and the condition of the property they occupy. The template may cover inquiries about rent reviews, service charges, repairs and maintenance, shared facilities, lease terms, and any other relevant details. By using this template, tenants can assert their legal entitlement to receive comprehensive and accurate information from their superior landlord, ensuring transparency and clarity in their tenancy agreement.
Read More
Publisher
Genie AIJurisdiction
England and WalesTEMPLATE
USED BY
3
RATINGS
1
DISCUSSIONS
2
Trade Mark Licence
A Trade Mark Licence under UK law is a legal document outlining the terms and conditions governing the usage of a registered trademark by a third party. This legal template establishes a formal agreement between the trademark owner (licensor) and another party (licensee), granting the licensee permission to utilize the trademark for specific purposes, such as manufacturing, selling, or promoting goods or services under the trademark's protected name or logo.
The Trade Mark Licence template encompasses various essential details, including the specific trademark involved, the permitted scope and duration of use, quality control measures, payment terms (such as royalties or licensing fees), geographical restrictions, and any limitations on sublicensing or assignment. The document may also outline provisions for monitoring and enforcing the licensee's compliance with the trademark's associated guidelines, as well as mechanisms for resolving disputes and terminating the agreement.
This legal template serves as a critical tool for businesses or individuals seeking to monetize their registered trademarks by granting others the right to utilize them while retaining control over their brand's identity and reputation. Whether it involves licensing a trademark for a specific product line, franchising, or expanding into new markets through partnership arrangements, this Trade Mark Licence template helps to ensure transparency, consistency, and legal protection for all parties involved in the licensing arrangement under the framework of UK trademark law.
The Trade Mark Licence template encompasses various essential details, including the specific trademark involved, the permitted scope and duration of use, quality control measures, payment terms (such as royalties or licensing fees), geographical restrictions, and any limitations on sublicensing or assignment. The document may also outline provisions for monitoring and enforcing the licensee's compliance with the trademark's associated guidelines, as well as mechanisms for resolving disputes and terminating the agreement.
This legal template serves as a critical tool for businesses or individuals seeking to monetize their registered trademarks by granting others the right to utilize them while retaining control over their brand's identity and reputation. Whether it involves licensing a trademark for a specific product line, franchising, or expanding into new markets through partnership arrangements, this Trade Mark Licence template helps to ensure transparency, consistency, and legal protection for all parties involved in the licensing arrangement under the framework of UK trademark law.
Read More
Publisher
Genie AIJurisdiction
England and WalesTEMPLATE
USED BY
5
RATINGS
1
DISCUSSIONS
0
Tree Replacement Notice
A Tree Replacement Notice under UK law refers to a legal template used to notify individuals or entities about the compulsory replacement of a tree that has been removed or damaged. This template outlines the specific requirements and obligations for replacing the tree in accordance with the applicable laws and regulations in the United Kingdom. It typically includes details such as the location of the tree, reasons for removal or damage, responsible parties involved, and the timeline for replacement. The notice template may also outline the species or size of the tree to be replaced, as well as any additional conditions or permissions required for the replacement. This legal document ensures that the responsible parties are aware of their obligations and are able to comply with the necessary procedures for maintaining a healthy and sustainable urban or rural environment.
Read More
Publisher
Genie AIJurisdiction
England and WalesTEMPLATE
USED BY
1
RATINGS
1
DISCUSSIONS
1
