All Templates
Maintain software
🧰 Software maintenance agreement
Software Maintenance Contract (Pro-Supplier)
Software Maintenance Contract (Pro-Supplier)
Publisher one
Genie AIJurisdiction
England and WalesCost
Free to useContract party
Relevant sectors
Type of legal document
🧰 Software maintenance agreementBusiness activity
Maintain softwareThe Software Maintenance Contract (Pro-Supplier) under UK law is a legally binding document that sets out the terms and conditions between a software supplier or vendor and their client or customer regarding the maintenance and support of software products. This contract establishes a formal agreement governing the ongoing provision of software maintenance services and aims to protect both parties' interests.
The template covers various essential elements, including:
1. Parties involved: Clearly identifies the supplier and client, including their legal names, addresses, and contact details.
2. Scope of services: Defines the precise nature and extent of software maintenance to be provided, outlining the applications, modules, or specific software products covered by the contract.
3. Service levels and response times: Clearly specifies the level of services to be rendered, such as bug fixes, updates, patches, support channels, and expected response times for addressing software issues.
4. Term and termination: Defines the contract's duration, start and end dates, renewal options, and provisions for terminating the agreement, including breach of contract, non-payment, or other valid reasons.
5. Payment and fees: Outlines the payment terms, including cost, frequency, and method of payment for the software maintenance services. It may also include provisions for any additional charges, such as travel expenses or specific customization requests.
6. Intellectual property: Addresses the ownership and intellectual property rights associated with the software product, ensuring that the supplier retains their rights while granting the client a license to use the software during the contract term.
7. Confidentiality: Includes provisions to protect the confidentiality of the software's proprietary information, ensuring that both parties maintain strict confidentiality and restrict access to sensitive data.
8. Liability and warranty: Sets out the limitations of liability for each party, clarifying that the supplier won't be responsible for any damages caused by the software or loss of data, excluding situations of gross negligence or willful misconduct.
9. Dispute resolution: Establishes mechanisms for resolving disputes, such as negotiation, mediation, or arbitration, before resorting to litigation.
10. Governing law and jurisdiction: States that the contract is governed by UK law and specifies the jurisdiction for any legal proceedings or disputes arising from the agreement.
It is essential for both the software supplier and the client to review, understand, and customize the template to accurately reflect their specific needs and requirements. Consulting with legal professionals is recommended to ensure compliance with UK laws and to address any unique circumstances.
The template covers various essential elements, including:
1. Parties involved: Clearly identifies the supplier and client, including their legal names, addresses, and contact details.
2. Scope of services: Defines the precise nature and extent of software maintenance to be provided, outlining the applications, modules, or specific software products covered by the contract.
3. Service levels and response times: Clearly specifies the level of services to be rendered, such as bug fixes, updates, patches, support channels, and expected response times for addressing software issues.
4. Term and termination: Defines the contract's duration, start and end dates, renewal options, and provisions for terminating the agreement, including breach of contract, non-payment, or other valid reasons.
5. Payment and fees: Outlines the payment terms, including cost, frequency, and method of payment for the software maintenance services. It may also include provisions for any additional charges, such as travel expenses or specific customization requests.
6. Intellectual property: Addresses the ownership and intellectual property rights associated with the software product, ensuring that the supplier retains their rights while granting the client a license to use the software during the contract term.
7. Confidentiality: Includes provisions to protect the confidentiality of the software's proprietary information, ensuring that both parties maintain strict confidentiality and restrict access to sensitive data.
8. Liability and warranty: Sets out the limitations of liability for each party, clarifying that the supplier won't be responsible for any damages caused by the software or loss of data, excluding situations of gross negligence or willful misconduct.
9. Dispute resolution: Establishes mechanisms for resolving disputes, such as negotiation, mediation, or arbitration, before resorting to litigation.
10. Governing law and jurisdiction: States that the contract is governed by UK law and specifies the jurisdiction for any legal proceedings or disputes arising from the agreement.
It is essential for both the software supplier and the client to review, understand, and customize the template to accurately reflect their specific needs and requirements. Consulting with legal professionals is recommended to ensure compliance with UK laws and to address any unique circumstances.
How it works
Create doc / use template
Chat to our AI Legal Assistant
Edit, collaborate & share
Export to .docx
PRODUCT HUNT
#1 Product of the Day
Try using Genie's Free AI Legal Assistant
Generate quality, formatted contracts with AI
Can’t find the right template? Create the bespoke agreement in minutes by conversing with our AI and tailoring to your needs
Let our Legal AI make edits for you
Ask Genie to edit your document in the same way you’d ask a paralegal. Genie makes track changes, and explains its thinking just like a junior lawyer would.
AI review
Can’t find the right template? Create the bespoke agreement in minutes by conversing with our AI and tailoring to your needs
See Genie AI in action
Book your personalised demo now
Schedule a live, interactive demo with a Genie expert
Understand the most valuable features of Genie based on your workflow
Find out exactly how your business will benefit, from hours saved to faster revenue
Similar legal templates
UK GDPR Right To Erasure Letter (Data Subject)
This legal template refers to the UK General Data Protection Regulation (GDPR) Right to Erasure letter, specifically intended for Data Subjects under UK law. The template serves as a formal written request made by an individual to a data controller or processor, exercising their right to have their personal data erased or "forgotten" in accordance with data protection regulations.
The UK GDPR Right to Erasure Letter provides a structured format for the individual to state their identity, the specific personal data in question, and the reasons for requesting the erasure. This template can be customized with the individual's personal information and details about the data controller or processor.
By using this template, individuals can assert their rights to data privacy and take control over their personal information. Data controllers or processors, upon receiving the letter, are obligated to carefully consider and respond to the request within a specific timeframe as defined by data protection laws.
The UK GDPR Right to Erasure Letter provides a structured format for the individual to state their identity, the specific personal data in question, and the reasons for requesting the erasure. This template can be customized with the individual's personal information and details about the data controller or processor.
By using this template, individuals can assert their rights to data privacy and take control over their personal information. Data controllers or processors, upon receiving the letter, are obligated to carefully consider and respond to the request within a specific timeframe as defined by data protection laws.
Read More
Publisher
Genie AIJurisdiction
England and Wales
Training Manager Contract
This Training Manager contract template is designed for a commercial training organisation (or an individual training manager) to use when contracting out their skills and services in exchange for payment. This contract sets out the type of training and training-related services to be completed by the training manager on behalf of the client, with consideration for expectations around quality and delivery timescales, as well as any mitigating circumstances. This contract allows for payment to be made by the client to the training firm or individual training manager on a weekly or monthly basis but can easily be edited to account for other payment schedules and could be altered to include bonuses conditional on performance. It can also be fully customised with the details of the two parties and the duration of the contract and can be printed, downloaded and edited freely as part of our mission to open source business legals. This is a template for contractors who fit outside of the UK's off-payroll working rules (IR35).
Read More
Publisher
Genie AIJurisdiction
England and WalesTUPE Advice Letter To Employers
This legal template, titled "TUPE Advice Letter To Employers under UK law," serves as a comprehensive document providing guidance and advice to employers in the United Kingdom regarding the Transfer of Undertakings (Protection of Employment) Regulations 2006, commonly known as TUPE.
TUPE regulations aim to protect and preserve the rights of employees when their employer undergoes a business transfer, merger, or acquisition. This template offers a detailed overview of the TUPE regulations, explaining its scope, key provisions, and obligations placed on both the outgoing and incoming employers.
The letter provides essential advice on the steps employers should take to ensure compliance with TUPE requirements during a transfer, such as informing affected employees, consulting with employee representatives, and transferring employees' terms and conditions of employment. It also offers comprehensive guidance on how to handle potential pitfalls and challenges that may arise during the process.
The template covers a range of key topics, including the duty to provide employee information, conducting fair consultations, preserving employment contracts and terms, protection against unfair dismissal, and addressing changes to employment terms post-transfer. It emphasizes the importance of maintaining open communication with employees throughout the process to minimize disruptions and potential legal disputes.
Furthermore, the template may outline case studies or practical examples to help employers understand TUPE implications in various common scenarios. It may also offer suggested best practices and tips on how to navigate the complexities of TUPE regulations successfully, ensuring compliance and fairness for both employers and affected employees.
In summary, this TUPE Advice Letter is a valuable tool for employers facing business transfers or structural changes in the UK. It serves as a comprehensive and legally sound resource to help them understand their obligations, avoid potential pitfalls, and ensure a smooth and compliant transfer process while protecting the rights of their employees.
TUPE regulations aim to protect and preserve the rights of employees when their employer undergoes a business transfer, merger, or acquisition. This template offers a detailed overview of the TUPE regulations, explaining its scope, key provisions, and obligations placed on both the outgoing and incoming employers.
The letter provides essential advice on the steps employers should take to ensure compliance with TUPE requirements during a transfer, such as informing affected employees, consulting with employee representatives, and transferring employees' terms and conditions of employment. It also offers comprehensive guidance on how to handle potential pitfalls and challenges that may arise during the process.
The template covers a range of key topics, including the duty to provide employee information, conducting fair consultations, preserving employment contracts and terms, protection against unfair dismissal, and addressing changes to employment terms post-transfer. It emphasizes the importance of maintaining open communication with employees throughout the process to minimize disruptions and potential legal disputes.
Furthermore, the template may outline case studies or practical examples to help employers understand TUPE implications in various common scenarios. It may also offer suggested best practices and tips on how to navigate the complexities of TUPE regulations successfully, ensuring compliance and fairness for both employers and affected employees.
In summary, this TUPE Advice Letter is a valuable tool for employers facing business transfers or structural changes in the UK. It serves as a comprehensive and legally sound resource to help them understand their obligations, avoid potential pitfalls, and ensure a smooth and compliant transfer process while protecting the rights of their employees.
Read More
Publisher
Genie AIJurisdiction
England and Wales