All Templates
Maintain software
🧰 Software maintenance agreement
Software Maintenance Contract (Pro-Supplier)
Software Maintenance Contract (Pro-Supplier)
Publisher one
Genie AIJurisdiction
England and WalesCost
Free to useContract party
Relevant sectors
Type of legal document
🧰 Software maintenance agreementBusiness activity
Maintain softwareThe Software Maintenance Contract (Pro-Supplier) under UK law is a legally binding document that sets out the terms and conditions between a software supplier or vendor and their client or customer regarding the maintenance and support of software products. This contract establishes a formal agreement governing the ongoing provision of software maintenance services and aims to protect both parties' interests.
The template covers various essential elements, including:
1. Parties involved: Clearly identifies the supplier and client, including their legal names, addresses, and contact details.
2. Scope of services: Defines the precise nature and extent of software maintenance to be provided, outlining the applications, modules, or specific software products covered by the contract.
3. Service levels and response times: Clearly specifies the level of services to be rendered, such as bug fixes, updates, patches, support channels, and expected response times for addressing software issues.
4. Term and termination: Defines the contract's duration, start and end dates, renewal options, and provisions for terminating the agreement, including breach of contract, non-payment, or other valid reasons.
5. Payment and fees: Outlines the payment terms, including cost, frequency, and method of payment for the software maintenance services. It may also include provisions for any additional charges, such as travel expenses or specific customization requests.
6. Intellectual property: Addresses the ownership and intellectual property rights associated with the software product, ensuring that the supplier retains their rights while granting the client a license to use the software during the contract term.
7. Confidentiality: Includes provisions to protect the confidentiality of the software's proprietary information, ensuring that both parties maintain strict confidentiality and restrict access to sensitive data.
8. Liability and warranty: Sets out the limitations of liability for each party, clarifying that the supplier won't be responsible for any damages caused by the software or loss of data, excluding situations of gross negligence or willful misconduct.
9. Dispute resolution: Establishes mechanisms for resolving disputes, such as negotiation, mediation, or arbitration, before resorting to litigation.
10. Governing law and jurisdiction: States that the contract is governed by UK law and specifies the jurisdiction for any legal proceedings or disputes arising from the agreement.
It is essential for both the software supplier and the client to review, understand, and customize the template to accurately reflect their specific needs and requirements. Consulting with legal professionals is recommended to ensure compliance with UK laws and to address any unique circumstances.
The template covers various essential elements, including:
1. Parties involved: Clearly identifies the supplier and client, including their legal names, addresses, and contact details.
2. Scope of services: Defines the precise nature and extent of software maintenance to be provided, outlining the applications, modules, or specific software products covered by the contract.
3. Service levels and response times: Clearly specifies the level of services to be rendered, such as bug fixes, updates, patches, support channels, and expected response times for addressing software issues.
4. Term and termination: Defines the contract's duration, start and end dates, renewal options, and provisions for terminating the agreement, including breach of contract, non-payment, or other valid reasons.
5. Payment and fees: Outlines the payment terms, including cost, frequency, and method of payment for the software maintenance services. It may also include provisions for any additional charges, such as travel expenses or specific customization requests.
6. Intellectual property: Addresses the ownership and intellectual property rights associated with the software product, ensuring that the supplier retains their rights while granting the client a license to use the software during the contract term.
7. Confidentiality: Includes provisions to protect the confidentiality of the software's proprietary information, ensuring that both parties maintain strict confidentiality and restrict access to sensitive data.
8. Liability and warranty: Sets out the limitations of liability for each party, clarifying that the supplier won't be responsible for any damages caused by the software or loss of data, excluding situations of gross negligence or willful misconduct.
9. Dispute resolution: Establishes mechanisms for resolving disputes, such as negotiation, mediation, or arbitration, before resorting to litigation.
10. Governing law and jurisdiction: States that the contract is governed by UK law and specifies the jurisdiction for any legal proceedings or disputes arising from the agreement.
It is essential for both the software supplier and the client to review, understand, and customize the template to accurately reflect their specific needs and requirements. Consulting with legal professionals is recommended to ensure compliance with UK laws and to address any unique circumstances.
How it works
Create doc / use template
Chat to our AI Legal Assistant
Edit, collaborate & share
Export to .docx
PRODUCT HUNT
#1 Product of the Day
Try using Genie's Free AI Legal Assistant
Generate quality, formatted contracts with AI
Can’t find the right template? Create the bespoke agreement in minutes by conversing with our AI and tailoring to your needs
Let our Legal AI make edits for you
Ask Genie to edit your document in the same way you’d ask a paralegal. Genie makes track changes, and explains its thinking just like a junior lawyer would.
AI review
Can’t find the right template? Create the bespoke agreement in minutes by conversing with our AI and tailoring to your needs
See Genie AI in action
Book your personalised demo now
Schedule a live, interactive demo with a Genie expert
Understand the most valuable features of Genie based on your workflow
Find out exactly how your business will benefit, from hours saved to faster revenue
Similar legal templates
Supply Chain Manager Contract
This Supply Chain Manager contract template is designed for a commercial supply chain logistics organisation (or an individual supply chain manager) to use when contracting out their skills and services in exchange for payment. This contract sets out the type of supply chain logistics and supply-chain-logistics-related services to be completed by the supply chain manager on behalf of the client, with consideration for expectations around quality and delivery timescales, as well as any mitigating circumstances. This contract allows for payment to be made by the client to the supply chain logistics firm or individual supply chain manager on a weekly or monthly basis but can easily be edited to account for other payment schedules and could be altered to include bonuses conditional on performance. It can also be fully customised with the details of the two parties and the duration of the contract and can be printed, downloaded and edited freely as part of our mission to open source business legals. This is a template for contractors who fit outside of the UK's off-payroll working rules (IR35).
Read More
Publisher
Genie AIJurisdiction
England and WalesTEMPLATE
USED BY
2
RATINGS
0
DISCUSSIONS
0
Standard Letter To Request Employee Information Before Tender From Current Service Provider (TUPE)
This legal template is a Standard Letter to Request Employee Information Before Tender from the current service provider, following the Transfer of Undertakings (Protection of Employment) Regulations (TUPE) under UK law.
The purpose of this template is to help employers who are engaged in the competitive tendering process to obtain essential employee information from the outgoing service provider. TUPE regulations are in place to protect employees' rights when a business or service is transferred or outsourced to a new employer. In such scenarios, the incoming employer must inherit the existing employees under the same terms and conditions of their employment.
This template letter serves as a formal request for specific employee information, which is required by the incoming employer to ensure compliance with TUPE regulations. Some of the information sought may include the number and names of employees, their job titles, required job descriptions, terms and conditions of employment, collective agreements, disciplinary or grievance proceedings, and any pending legal claims or complaints.
The outgoing service provider is legally obligated to provide accurate and up-to-date information within a given timeframe as stipulated by TUPE regulations. Acquiring this employee information is crucial to help the incoming employer make informed decisions, such as identifying potential redundancies, assessing the cost implications of maintaining existing contracts, and ensuring employees' continuous employment and benefits.
This legal template provides a standardized format for employers to formally request the required employee information. It includes essential sections such as the salutation, context setting, the specific information being sought, the deadline for response, and contact details for queries or clarifications.
Employers utilizing this legal template can ensure compliance with TUPE regulations by formally requesting and obtaining the necessary employee information. This assists in maintaining a smooth transition of employees during the competitive tendering process, while safeguarding their employment rights and fulfilling legal obligations under UK law.
The purpose of this template is to help employers who are engaged in the competitive tendering process to obtain essential employee information from the outgoing service provider. TUPE regulations are in place to protect employees' rights when a business or service is transferred or outsourced to a new employer. In such scenarios, the incoming employer must inherit the existing employees under the same terms and conditions of their employment.
This template letter serves as a formal request for specific employee information, which is required by the incoming employer to ensure compliance with TUPE regulations. Some of the information sought may include the number and names of employees, their job titles, required job descriptions, terms and conditions of employment, collective agreements, disciplinary or grievance proceedings, and any pending legal claims or complaints.
The outgoing service provider is legally obligated to provide accurate and up-to-date information within a given timeframe as stipulated by TUPE regulations. Acquiring this employee information is crucial to help the incoming employer make informed decisions, such as identifying potential redundancies, assessing the cost implications of maintaining existing contracts, and ensuring employees' continuous employment and benefits.
This legal template provides a standardized format for employers to formally request the required employee information. It includes essential sections such as the salutation, context setting, the specific information being sought, the deadline for response, and contact details for queries or clarifications.
Employers utilizing this legal template can ensure compliance with TUPE regulations by formally requesting and obtaining the necessary employee information. This assists in maintaining a smooth transition of employees during the competitive tendering process, while safeguarding their employment rights and fulfilling legal obligations under UK law.
Read More
Publisher
Genie AIJurisdiction
England and WalesTEMPLATE
USED BY
10
RATINGS
5
DISCUSSIONS
0
Standard On Demand Loan Agreement (Intra Group)
The Standard On Demand Loan Agreement (Intra Group) template, applicable under UK law, sets out the terms and conditions for on-demand loans within a conglomerate or group of companies. This legal document is designed to regulate the lending and borrowing arrangements between different entities within the same group.
The on-demand loan refers to a financial transaction where the lender, usually a parent or holding company, extends funds to a subsidiary or affiliated company on an as-needed basis. Unlike a term loan with fixed repayment schedules, on-demand loans are flexible, allowing the borrower to request funds as required, with the lender having the right to demand repayment at any time.
The purpose of this agreement is to establish the rights and obligations of both the lender and borrower. It outlines the loan amount, interest rates, repayment terms, and any collateral or security provided by the borrower. Additionally, the agreement may define the circumstances under which the lender can demand immediate repayment or terminate the loan.
This legal template complies with the legal requirements and standards of UK law, ensuring all provisions are enforceable in a court of law. It may be used by multinational corporations, conglomerates, or groups of companies operating in the United Kingdom to formalize and govern their intra-group lending arrangements.
It is important to note that this template serves as a starting point and should be customized to fit the specific needs and circumstances of the parties involved. Both parties should seek legal advice to ensure compliance with applicable laws and to protect their interests in the event of any potential disputes or disagreements.
The on-demand loan refers to a financial transaction where the lender, usually a parent or holding company, extends funds to a subsidiary or affiliated company on an as-needed basis. Unlike a term loan with fixed repayment schedules, on-demand loans are flexible, allowing the borrower to request funds as required, with the lender having the right to demand repayment at any time.
The purpose of this agreement is to establish the rights and obligations of both the lender and borrower. It outlines the loan amount, interest rates, repayment terms, and any collateral or security provided by the borrower. Additionally, the agreement may define the circumstances under which the lender can demand immediate repayment or terminate the loan.
This legal template complies with the legal requirements and standards of UK law, ensuring all provisions are enforceable in a court of law. It may be used by multinational corporations, conglomerates, or groups of companies operating in the United Kingdom to formalize and govern their intra-group lending arrangements.
It is important to note that this template serves as a starting point and should be customized to fit the specific needs and circumstances of the parties involved. Both parties should seek legal advice to ensure compliance with applicable laws and to protect their interests in the event of any potential disputes or disagreements.
Read More
Publisher
Genie AIJurisdiction
England and WalesTEMPLATE
USED BY
10
RATINGS
5
DISCUSSIONS
0
