Publisher one
Genie AISource file
Complaint-Policy.docxJurisdiction
England and WalesCost
Free to useRelevant sectors
Type of legal document
🧭 Company policyBusiness activity
Create a company policyThe Complaint Policy template may include various sections, covering key aspects such as:
1. Purpose: Clearly stating the objective of the policy, emphasizing the commitment of the organization to address complaints promptly and fairly, and outlining the benefits for both the complainants and the organization.
2. Scope: Defining the scope and applicability of the policy, ensuring that it covers all types of complaints related to products, services, employee behavior, or any other relevant aspect concerning the organization.
3. Responsibilities: Outlining the responsibilities of different parties involved, including complainants, staff members, managers, and designated complaint handling personnel. This section may also define the roles of any complaint resolution committees or specialized teams responsible for managing disputes more formally.
4. Complaint Submission: Detailing the steps and methods by which complaints can be submitted, such as through email, an online portal, or a designated physical address. Providing clear instructions on how to initiate the process will help complainants navigate the system effectively.
5. Complaint Handling: Describing the processes and timeframes for investigating and addressing complaints. This section may recommend maintaining a clear record of all complaints, setting out an escalation process for complex cases, and ensuring the complainant is regularly updated throughout the resolution process. It may also provide guidance on maintaining confidentiality, privacy, and impartiality.
6. Resolution and Redress: Outlining potential resolutions for complaints, such as refunds, replacements, or apologies, as well as the criteria for determining appropriate outcomes on a case-by-case basis. The template may further encourage organizations to explore alternative dispute resolution methods, such as mediation or arbitration, to settle disputes outside traditional legal proceedings.
7. Review and Continuous Improvement: Encouraging regular reviews of the policy's effectiveness and capturing feedback from complainants to identify areas of improvement. This section may recommend periodic updates to the policy in light of changing legal requirements, business practices, or emerging consumer trends.
Overall, the "Complaint Policy under UK law" template aims to ensure that organizations have a systematic approach to handle and resolve complaints promptly, demonstrating their commitment to customer satisfaction while complying with relevant legal requirements in the United Kingdom.
How it works
Create doc / use template
Chat to our AI Legal Assistant
Edit, collaborate & share
Export to .docx
Try using Genie's Free AI Legal Assistant
Generate quality, formatted contracts with AI
Can’t find the right template? Create the bespoke agreement in minutes by conversing with our AI and tailoring to your needs
Let our Legal AI make edits for you
Ask Genie to edit your document in the same way you’d ask a paralegal. Genie makes track changes, and explains its thinking just like a junior lawyer would.
AI review
Can’t find the right template? Create the bespoke agreement in minutes by conversing with our AI and tailoring to your needs
Book your personalised demo now
Similar legal templates
Standard Trust Deed And Rules For Pension Scheme (Private Sector)
The template outlines the specific legal provisions, regulatory requirements, and guidelines for establishing and managing a pension scheme for employees in the private sector according to UK law. It covers various essential aspects, such as eligibility criteria for scheme membership, contribution levels, investment strategies, benefits payable, and retirement age.
The trust deed and rules aim to ensure compliance with current legislation, industry best practices, and regulatory guidelines such as those set by the UK Pensions Regulator. They establish the fiduciary responsibilities and obligations of the scheme trustees, administrators, employers, and members involved in the pension scheme.
Overall, this legal template serves as a comprehensive framework for establishing and managing a compliant and well-structured pension scheme for private sector employees in the UK, providing clarity and legal certainty to all parties involved.
Publisher
Genie AIJurisdiction
England and WalesSupport Engineer Contract
This Support Engineer contract template is designed for a commercial support engineering organisation (or an individual support engineer) to use when contracting out their skills and services in exchange for payment. This contract sets out the type of support engineering and support-engineering-related services to be completed by the support engineer on behalf of the client, with consideration for expectations around quality and delivery timescales, as well as any mitigating circumstances. This contract allows for payment to be made by the client to the support engineering firm or individual support engineer on a weekly or monthly basis but can easily be edited to account for other payment schedules and could be altered to include bonuses conditional on performance. It can also be fully customised with the details of the two parties and the duration of the contract and can be printed, downloaded and edited freely as part of our mission to open source business legals. This is a template for contractors who fit outside of the UK's off-payroll working rules (IR35).
Publisher
Genie AIJurisdiction
England and WalesSystems Analyst Contract
This Systems Analyst contract template is designed for a commercial systems analysis organisation (or an individual systems analyst) to use when contracting out their skills and services in exchange for payment. This contract sets out the type of systems analysis and systems-analysis-related services to be completed by the systems analyst on behalf of the client, with consideration for expectations around quality and delivery timescales, as well as any mitigating circumstances. This contract allows for payment to be made by the client to the systems analysis firm or individual systems analyst on a weekly or monthly basis but can easily be edited to account for other payment schedules and could be altered to include bonuses conditional on performance. It can also be fully customised with the details of the two parties and the duration of the contract and can be printed, downloaded and edited freely as part of our mission to open source business legals. This is a template for contractors who fit outside of the UK's off-payroll working rules (IR35).