Publisher one
Genie AISource file
Complaint-Policy.docxJurisdiction
England and WalesCost
Free to useRelevant sectors
Type of legal document
🧭 Company policyBusiness activity
Create a company policyThe Complaint Policy template may include various sections, covering key aspects such as:
1. Purpose: Clearly stating the objective of the policy, emphasizing the commitment of the organization to address complaints promptly and fairly, and outlining the benefits for both the complainants and the organization.
2. Scope: Defining the scope and applicability of the policy, ensuring that it covers all types of complaints related to products, services, employee behavior, or any other relevant aspect concerning the organization.
3. Responsibilities: Outlining the responsibilities of different parties involved, including complainants, staff members, managers, and designated complaint handling personnel. This section may also define the roles of any complaint resolution committees or specialized teams responsible for managing disputes more formally.
4. Complaint Submission: Detailing the steps and methods by which complaints can be submitted, such as through email, an online portal, or a designated physical address. Providing clear instructions on how to initiate the process will help complainants navigate the system effectively.
5. Complaint Handling: Describing the processes and timeframes for investigating and addressing complaints. This section may recommend maintaining a clear record of all complaints, setting out an escalation process for complex cases, and ensuring the complainant is regularly updated throughout the resolution process. It may also provide guidance on maintaining confidentiality, privacy, and impartiality.
6. Resolution and Redress: Outlining potential resolutions for complaints, such as refunds, replacements, or apologies, as well as the criteria for determining appropriate outcomes on a case-by-case basis. The template may further encourage organizations to explore alternative dispute resolution methods, such as mediation or arbitration, to settle disputes outside traditional legal proceedings.
7. Review and Continuous Improvement: Encouraging regular reviews of the policy's effectiveness and capturing feedback from complainants to identify areas of improvement. This section may recommend periodic updates to the policy in light of changing legal requirements, business practices, or emerging consumer trends.
Overall, the "Complaint Policy under UK law" template aims to ensure that organizations have a systematic approach to handle and resolve complaints promptly, demonstrating their commitment to customer satisfaction while complying with relevant legal requirements in the United Kingdom.
How it works
Create doc / use template
Chat to our AI Legal Assistant
Edit, collaborate & share
Export to .docx
Try using Genie's Free AI Legal Assistant
Generate quality, formatted contracts with AI
Can’t find the right template? Create the bespoke agreement in minutes by conversing with our AI and tailoring to your needs
Let our Legal AI make edits for you
Ask Genie to edit your document in the same way you’d ask a paralegal. Genie makes track changes, and explains its thinking just like a junior lawyer would.
AI review
Can’t find the right template? Create the bespoke agreement in minutes by conversing with our AI and tailoring to your needs
Book your personalised demo now
Similar legal templates
Standard Tenant's Notice of Claim to Acquire the Freehold or an Extended Lease
This template serves as a formal notice that the tenant must provide to the landlord or the relevant parties, expressing their intention to exercise their right to acquire the freehold or extend the lease. It outlines the key details of the tenant, including their name, contact information, and the address of the property in question.
Furthermore, the template includes information related to the property, such as its address, a description of the property, and the date on which the tenant initially started occupying the premises. It also allows for the inclusion of any relevant supporting documentation or evidence that strengthens the tenant's claim.
The notice of claim template also covers essential legal aspects, citing the relevant provisions of the UK law that grant tenants the right to acquire the freehold or extend the lease. Additionally, it outlines the specific process and timeframes that must be adhered to by both parties involved, avoiding any confusion or disputes during the negotiation process.
Overall, this legal template aims to provide tenants in the UK with a standardized and comprehensive document that enables them to exercise their rights to acquire the freehold or extend the lease of their property, ensuring a fair and transparent process for both parties involved.
Publisher
Genie AIJurisdiction
England and WalesSupporting Witness Statement For Administrator Appointment Application For A Non-US Company
The purpose of this template is to assist individuals or legal representatives in preparing a witness statement that supports an application seeking the appointment of an administrator for a non-US company in the United Kingdom. The witness statement serves as a formal document that presents relevant factual information, evidence, and arguments to support the application before a court or other relevant authority.
The template may include sections addressing various aspects necessary for the application, such as a description of the applicant's relationship with the company, an overview of the company's financial situation and reasons for insolvency, details of the proposed administrator and their qualifications, and the expected benefits and prospects of the administration process.
Additionally, the template may require specific information pertinent to the case, such as the company's financial statements, balance sheet, cash flow statements, or any relevant agreements or contracts. The witness statement should be drafted in accordance with applicable UK laws and regulations to ensure its validity and effectiveness.
It's important to note that this template is merely a starting point and should be tailored to meet the specific circumstances and requirements of the non-US company seeking an administrator appointment. Professional legal advice and careful consideration of the relevant laws and regulations are highly recommended when using this template to ensure compliance and maximize the chances of a successful application.
Publisher
Genie AIJurisdiction
England and WalesTechnical Writer Contract
This Technical Writer contract template is designed for a commercial technical writing organisation (or an individual technical writer) to use when contracting out their skills and services in exchange for payment. This contract sets out the type of technical writing and technical-writing-related services to be completed by the technical writer on behalf of the client, with consideration for expectations around quality and delivery timescales, as well as any mitigating circumstances. This contract allows for payment to be made by the client to the technical writing firm or individual technical writer on a weekly or monthly basis but can easily be edited to account for other payment schedules and could be altered to include bonuses conditional on performance. It can also be fully customised with the details of the two parties and the duration of the contract and can be printed, downloaded and edited freely as part of our mission to open source business legals. This is a template for contractors who fit outside of the UK's off-payroll working rules (IR35).