B2B Contract For Ongoing Services Agreement (Customer Friendly)
Publisher one
Genie AIJurisdiction
England and WalesRelevant sectors
Type of legal document
🛎️ Supply of Services AgreementBusiness activity
Supply servicesA supply of services agreement is a contract between a service provider and a client that sets out the terms and conditions of the provision of services. It is important to have a written agreement in place to protect both parties and to ensure that the services are provided in accordance with the agreed upon terms. The agreement should cover all aspects of the provision of services, including the scope of work, payment terms, and any other relevant details.
The agreement covers various essential aspects, including the scope and description of the services to be provided, the pricing and payment terms, duration and termination provisions, intellectual property rights, confidentiality, liability and indemnification, dispute resolution, and governing law.
To make it customer-friendly, the template emphasizes fairness, flexibility, and clarity in contractual terms, aiming to strike a balance between parties by incorporating provisions that safeguard the customer's interests. It may include provisions such as service level expectations, performance metrics, reporting obligations, and quality assurance measures to ensure the customer receives satisfactory services and necessary recourse if expectations are not met.
Overall, this legal template serves as a valuable tool for businesses operating in the UK seeking to establish a robust, customer-friendly framework to govern their ongoing services agreements in a manner that satisfies legal requirements and provides a solid foundation for a successful business relationship.
How it works
Try using Genie's Free AI Legal Assistant
Generate quality, formatted contracts with AI
Can’t find the right template? Create the bespoke agreement in minutes by conversing with our AI and tailoring to your needs
Let our Legal AI make edits for you
Ask Genie to edit your document in the same way you’d ask a paralegal. Genie makes track changes, and explains its thinking just like a junior lawyer would.
AI review
Can’t find the right template? Create the bespoke agreement in minutes by conversing with our AI and tailoring to your needs
Book your personalised demo now
Similar legal templates
Solvency Certificate (Borrower to Lender)
Publisher
Genie AIJurisdiction
England and WalesSmall Business Disciplinary And Capability Procedure
The template offers clear guidelines and steps for the employer to follow when addressing disciplinary matters in compliance with UK laws and regulations. It covers a range of scenarios including misconduct, repeated poor performance, or incapacity. The procedure emphasizes fairness, transparency, and adherence to legal requirements, ensuring that employees are treated equitably throughout the process.
The template provides an overview of the disciplinary framework, starting from the initial identification of a potential disciplinary matter, through to investigation, disciplinary meetings, potential disciplinary actions, and the right to appeal. It sets out the roles and responsibilities of both the employer and employee during each stage, promoting a balanced approach in dealing with disciplinary and capability issues.
Additionally, the document ensures that employees are given appropriate opportunities to improve their performance or address any concerns raised against them. It includes provisions for conducting informative discussions, setting objectives, providing training or additional support, and monitoring progress.
Since this template is tailored specifically for small businesses, it recognizes the distinctive nature of these enterprises, which may have limited resources, a smaller workforce, and unique operational challenges. It takes into account the need for flexibility, proportionality, and effective communication when implementing disciplinary measures within a small business context.
Ultimately, this legal template aims to assist small businesses in implementing a fair and comprehensive disciplinary and capability procedure, ensuring compliance with UK employment laws and empowering employers to address issues effectively while maintaining a positive working environment.
Publisher
Genie AIJurisdiction
England and WalesSocial Media Policy
The template establishes the employer's expectations regarding the responsible and professional use of social media in both personal and professional capacities. It covers a wide range of topics, including but not limited to:
1. Standards of conduct: The template outlines acceptable behavior on social media platforms, emphasizing the importance of adhering to legal requirements, ethical standards, and the organization's values.
2. Confidentiality and Intellectual Property: It clarifies obligations regarding the privacy and protection of confidential information, trade secrets, and intellectual property associated with the organization. It emphasizes the need to obtain explicit permission before sharing or publishing such content.
3. Defamation and Libel: The policy highlights the potential risks and consequences of defamatory or libelous statements made on social media platforms. It provides clear instructions on avoiding such content and encourages employees to bring potential issues to the organization's attention promptly.
4. Discrimination and Harassment: The template reiterates the employer's commitment to maintaining a safe and inclusive work environment, both offline and online. It prohibits any form of discrimination, harassment, or bullying on social media platforms, including but not limited to race, gender, religion, age, disability, or sexual orientation.
5. Privacy and Personal Information: It outlines the requirements for protecting personal information, both of the employees and the organization's clients or customers. Employees are advised on the importance of respecting privacy rights and instructed on appropriate handling and sharing of personal information online.
6. Endorsements, Sponsorship, and Advertising: The policy provides guidelines and restrictions on endorsing products or services, engaging in promotional activities, or sharing sponsored content through personal or professional social media channels. Compliance with advertising standards, disclosure obligations, and conflicts of interest are emphasized.
7. Impersonation and Misrepresentation: The template strictly prohibits impersonation of the organization or its representatives, or any form of misrepresentation that could harm the organization's reputation or relationships with stakeholders.
The Social Media Policy template under UK law serves as an essential tool for organizations to proactively manage potential risks associated with social media use. By implementing this policy, organizations can ensure the responsible and legal use of social media platforms by their employees, minimizing the possibility of reputational damage or legal complications.