Service Use Agreement Template for Singapore

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Key Requirements PROMPT example:

Service Use Agreement

"I need a Service Use Agreement for my new mobile app launching in Singapore by March 2025, which will provide on-demand fitness coaching services and needs to address user data privacy and content sharing permissions."

Document background
The Service Use Agreement is essential for businesses operating in Singapore that provide services to users, whether digital or traditional. This document is crucial for establishing clear terms of service delivery, protecting both provider and user interests, and ensuring compliance with Singapore's regulatory framework. The agreement typically covers service scope, user rights and obligations, data protection requirements, and liability limitations. It's particularly important for digital service providers who need to align with Singapore's Electronic Transactions Act and PDPA requirements.
Suggested Sections

1. Parties: Identifies and defines the contracting parties

2. Background: Provides context and purpose of the agreement

3. Definitions: Defines key terms used throughout the agreement

4. Service Description: Detailed description of services provided

5. Terms of Use: Core conditions for service usage

6. Payment Terms: Pricing, payment methods, and schedules

7. Term and Termination: Duration and termination conditions

8. Data Protection: PDPA compliance and data handling procedures

9. Liability and Indemnification: Limits of liability and indemnification provisions

10. Governing Law: Specification of Singapore law as governing law and jurisdiction

Optional Sections

1. Service Level Agreement: Specific performance metrics and standards - include for technical or mission-critical services

2. Intellectual Property: IP rights and ownership provisions - include when content or technology creation is involved

3. Geographic Restrictions: Regional limitations on service use - include for geographically restricted services

4. Force Majeure: Provisions for unforeseeable circumstances preventing service delivery

5. Assignment and Subcontracting: Rights and restrictions regarding transfer of obligations or use of subcontractors

Suggested Schedules

1. Schedule 1 - Service Specifications: Detailed technical specifications of services

2. Schedule 2 - Fee Schedule: Detailed pricing breakdown and payment terms

3. Schedule 3 - Service Level Metrics: Specific performance indicators and measurements

4. Schedule 4 - Data Processing Agreement: Detailed data handling procedures and compliance requirements

5. Schedule 5 - Acceptable Use Policy: Specific guidelines and restrictions for service usage

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Clauses
Industries

Electronic Transactions Act: Primary legislation governing electronic transactions and digital signatures in Singapore, ensuring legal recognition and enforceability of electronic contracts

Personal Data Protection Act 2012: Comprehensive data protection law establishing framework for collection, use, disclosure and care of personal data in Singapore

Consumer Protection (Fair Trading) Act: Law protecting consumers against unfair practices and ensuring fair trading terms in service agreements

Singapore Contract Law: Common law principles governing formation and enforcement of contracts in Singapore

Computer Misuse Act: Legislation dealing with cybercrime and unauthorized access to computer systems

Cybersecurity Act 2018: Framework for protection of critical information infrastructure and cybersecurity incident reporting

PDPC Guidelines: Advisory guidelines issued by Personal Data Protection Commission for compliance with PDPA

Competition Act: Law promoting competitive markets and preventing anti-competitive practices in Singapore

Payment Services Act 2019: Regulatory framework for payment systems and payment service providers

Broadcasting Act: Regulation of broadcasting services and content in Singapore

Telecommunications Act: Framework for regulation of telecommunication systems and services

Cross Border Privacy Rules: System for consistent data privacy protection across APEC member economies

ASEAN Framework on Personal Data Protection: Regional framework promoting data protection standards across ASEAN member states

Unfair Contract Terms Act: Law controlling the use of unfair terms in standard form contracts

Supply of Goods Act: Legislation governing contracts for the supply of goods and services

Lemon Law Provisions: Consumer protection provisions for defective goods and services under Consumer Protection (Fair Trading) Act

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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