Service Use Agreement Template for Nigeria

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Key Requirements PROMPT example:

Service Use Agreement

"I need a Service Use Agreement for my new cloud-based software platform launching in Nigeria in March 2025, which will process customer data and handle payment information for enterprise clients."

Document background
The Service Use Agreement serves as a fundamental legal instrument in Nigerian business operations, establishing the contractual relationship between service providers and their users. This document is essential when any organization provides services to customers, whether business-to-business or business-to-consumer, and requires a formal agreement governing the service relationship. It incorporates key elements of Nigerian legislation, including consumer protection laws, data privacy regulations, and electronic commerce provisions. The agreement is particularly relevant in today's digital economy where services are increasingly delivered through electronic platforms and across various sectors. Organizations should implement this agreement when launching new services, updating existing service terms, or establishing formal service relationships with users in Nigeria.
Suggested Sections

1. Parties: Identification of the service provider and user with full legal names and addresses

2. Background: Context of the agreement and brief description of the service being provided

3. Definitions: Definitions of key terms used throughout the agreement

4. Service Description: Detailed description of services covered by the agreement

5. Term and Termination: Duration of the agreement and conditions for termination

6. User Obligations: Responsibilities and obligations of the service user

7. Provider Obligations: Responsibilities and obligations of the service provider

8. Fees and Payment: Payment terms, fees, and billing procedures

9. Service Level Standards: Performance standards and service quality metrics

10. Data Protection and Privacy: Compliance with NDPR and data handling procedures

11. Intellectual Property: IP rights and ownership of materials

12. Confidentiality: Protection of confidential information

13. Limitation of Liability: Scope and limits of liability for both parties

14. Force Majeure: Provisions for unforeseen circumstances

15. Dispute Resolution: Procedures for resolving disputes

16. Governing Law: Specification of Nigerian law as governing law

17. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement

Optional Sections

1. Service Modifications: Terms for changing service features or scope - include if service may evolve over time

2. User Content: Rules regarding user-generated content - include if users can upload or create content

3. Third-Party Services: Terms related to integrated third-party services - include if external services are part of the offering

4. Service Credits: Compensation for service failures - include for technical or SLA-driven services

5. Compliance with Industry Standards: Specific industry compliance requirements - include for regulated industries

6. Insurance: Insurance requirements - include for high-risk services

7. Security Requirements: Specific security protocols - include for digital services or sensitive data handling

8. Training and Support: Terms for user training and support - include for complex services

Suggested Schedules

1. Service Level Agreement (SLA): Detailed performance metrics and service standards

2. Fee Schedule: Detailed breakdown of all fees and charges

3. Technical Requirements: Technical specifications and requirements for service use

4. Security Protocols: Detailed security procedures and requirements

5. Data Processing Agreement: Detailed terms for handling personal data under NDPR

6. Support Services: Details of support services and response times

7. Acceptable Use Policy: Detailed rules for acceptable service use

8. Change Management Procedure: Process for implementing service changes

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions
Clauses
Relevant Industries

Information Technology

Professional Services

Telecommunications

Financial Services

Healthcare

Education

E-commerce

Manufacturing

Consulting

Software Development

Cloud Services

Business Process Outsourcing

Digital Media

Entertainment

Relevant Teams

Legal

Compliance

Operations

Commercial

Sales

Customer Success

Product Development

Risk Management

Business Development

Contract Administration

Service Delivery

Information Technology

Procurement

Relevant Roles

Legal Counsel

Compliance Officer

Contract Manager

Business Development Manager

Operations Manager

Service Delivery Manager

Chief Technology Officer

Chief Operating Officer

Risk Manager

Commercial Director

Account Manager

Product Manager

Customer Success Manager

Sales Director

Procurement Manager

Industries
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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