Banking Act (Chapter 19): Primary legislation governing banking institutions and their debt collection activities in Singapore
Moneylenders Act (Chapter 188): Regulates moneylending businesses and associated debt collection practices
Personal Data Protection Act 2012 (PDPA): Governs the collection, use, and disclosure of personal data, crucial for handling debtor information
Protection from Harassment Act (POHA): Prohibits harassment, including aggressive debt collection practices and threatening behavior
Registry of Moneylenders' Directions: Specific guidelines issued by Ministry of Law for debt collection practices
CCAS Code of Conduct: Credit Collection Association of Singapore's professional standards and best practices for debt collection
MAS Guidelines: Monetary Authority of Singapore's regulatory guidelines affecting debt collection practices
Communication Requirements: Legal requirements for agency identification, creditor details, debt amount disclosure, and contact information
Time and Method Restrictions: Regulations on appropriate contact hours (8am-9pm), frequency, and channels of communication
Fair Debt Collection Practices: Requirements for accurate accounting, unauthorized fees prohibition, and professional dispute handling
Personal Data Protection Requirements: Specific obligations regarding handling of debtor's personal information and maintaining confidentiality
Prohibited Practices: Restrictions on threatening behavior, impersonation of officials, and false representations
