Banking Act (Cap. 19): Primary legislation governing banking institutions and their activities, including debt collection practices when acting on behalf of banks
Moneylenders Act (Cap. 188): Regulates moneylending activities and associated debt collection practices in Singapore
Personal Data Protection Act 2012 (PDPA): Governs the collection, use, and disclosure of personal data, ensuring privacy and confidentiality in debt collection processes
Consumer Protection (Fair Trading) Act: Protects consumers against unfair practices and ensures fair trading standards in debt collection
CCAS Code of Conduct: Credit Collection Association of Singapore's guidelines for professional and ethical debt collection practices
MAS Guidelines on Fair Debt Collection: Monetary Authority of Singapore's regulatory guidelines specifying acceptable debt collection practices and standards
Data Protection Requirements: Specific requirements for handling personal information, maintaining confidentiality, and ensuring compliance with PDPA in debt collection
Fair Practice Standards: Standards prohibiting harassment, threatening behavior, misleading statements, and requiring reasonable contact hours and accurate debt representation
Professional Licensing Requirements: Requirements for proper licensing, registration, documentation of collection authority, and record-keeping
Communication Guidelines: Standards for clear identification of creditors, accurate debt amounts, contact information, payment instructions, and dispute resolution processes
