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Cloud Framework Agreement

Cloud Framework Agreement Template for Singapore

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Key Requirements PROMPT example:

Cloud Framework Agreement

"Need a Cloud Framework Agreement for our Singapore-based fintech startup to engage Amazon Web Services as our cloud provider, with specific emphasis on data protection and financial services compliance requirements, to be effective from March 2025."

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Document background
The Cloud Framework Agreement is designed for organizations seeking to establish a long-term relationship for cloud services in Singapore. This master agreement provides the fouNDAtion for cloud service delivery, incorporating Singapore's strict data protection requirements under PDPA, cybersecurity standards, and technology regulations. It typically includes detailed provisions for service levels, data handling, security measures, and compliance requirements, while allowing flexibility for specific service orders or statements of work to be added over time. This framework is particularly important given Singapore's position as a major technology hub and its comprehensive regulatory environment for digital services.
Suggested Sections

1. Parties: Identification of contracting parties with full legal names and addresses

2. Background: Context of the agreement and brief description of parties' business relationship

3. Definitions: Key terms used tHRoughout the agreement including technical and cloud-specific terminology

4. Services: Detailed description of cloud services to be provided

5. Service Levels: Performance standards, availability commitments, and remedies

6. Data Protection and Security: PDPA compliance measures and security requirements

7. Charges and Payment: Pricing, payment terms, and billing procedures

8. Term and Termination: Duration, renewal, and termination provisions

Optional Sections

1. Change Management: Procedures for implementing changes to services - recommended for complex enterprise agreements with likely service modifications

2. Disaster Recovery: Business continuity and disaster recovery procedures - recommended for critical business services or regulated industries

3. Professional Services: Additional implementation or consulting services - include when professional services are part of the arrangement

Suggested Schedules

1. Service Description Schedule: Detailed technical specifications of cloud services

2. Service Level Agreement: Detailed performance metrics and remedies

3. Data Processing Agreement: PDPA-compliant data processing terms

4. Security Requirements: Detailed security standards and procedures

5. Pricing Schedule: Detailed pricing structure and calculations

6. Business Continuity Plan: Disaster recovery and business continuity procedures

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Acceptable Use Policy
Affiliate
Agreement
Authorized User
Business Day
Charges
Cloud Services
Confidential Information
Customer
Customer Data
Data Protection Laws
Documentation
Effective Date
Emergency Maintenance
Force Majeure Event
Implementation Services
Intellectual Property Rights
Maintenance Window
Personal Data
Platform
Professional Services
Renewal Term
Service Credits
Service Level Agreement
Service Level Failure
Service Order
Services
Software
Subscription Term
Support Services
System Administrator
Term
Third-Party Applications
Updates
Uptime
User Credentials
Virus
Working Hours
Clauses
Service Provision
Service Levels
Acceptable Use
Data Protection
Data Security
Confidentiality
Intellectual Property Rights
Charges and Payment
Invoicing
Customer Obligations
Provider Obligations
Support Services
Implementation
Service Changes
Maintenance
Business Continuity
Disaster Recovery
Audit Rights
Warranties
Liability Limitations
Indemnification
Force Majeure
Term and Termination
Exit Management
Data Migration
Compliance with Laws
Assignment and Subcontracting
Notice Requirements
Dispute Resolution
Governing Law
Insurance
Service Credits
Performance Monitoring
Security Incidents
Data Backup
Third-Party Rights
Entire Agreement
Severability
Variation
Waiver
Industries

Personal Data Protection Act 2012: Singapore's primary data protection legislation that governs the collection, use, disclosure and care of personal data

Cybersecurity Act 2018: Framework for the protection of Critical Information Infrastructure (CII) and regulation of cybersecurity service providers in Singapore

Electronic Transactions Act: Legal framework for electronic transactions and digital signatures in Singapore

Computer Misuse Act: Legislation addressing cybercrime and unauthorized access to computer material

Singapore Contract Law: Common law principles governing formation and enforcement of contracts in Singapore

Unfair Contract Terms Act: Legislation regulating unfair terms in contracts and limiting the extent to which civil liability can be excluded

MAS Technology Risk Management Guidelines: Regulatory guidelines for financial institutions regarding technology risk management and cybersecurity

Cross Border Data Transfer Requirements: PDPA requirements for transferring personal data outside of Singapore

Consumer Protection (Fair Trading) Act: Law protecting consumers against unfair practices and ensuring fair trading

Companies Act: Primary legislation governing the formation, operation and regulation of companies in Singapore

Mediation Act: Framework for mediation proceedings and enforcement of mediated settlement agreements

Arbitration Act: Legal framework for conducting arbitration proceedings in Singapore

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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