Document background
The Cloud Framework Agreement serves as the master agreement governing the provision of cloud services in South Africa, establishing the fundamental legal and commercial relationship between cloud service providers and their enterprise customers. This document is typically used when establishing long-term cloud service arrangements, providing a structured framework that can accommodate multiple service orders or statements of work over time. It encompasses essential provisions required by South African legislation, including POPIA (Protection of Personal Information Act) for data protection, ECTA (Electronic Communications and Transactions Act) for electronic transactions, and the Consumer Protection Act. The agreement is designed to address key aspects of cloud service delivery including service levels, security measures, data protection, pricing, and risk allocation, while maintaining flexibility to accommodate evolving service requirements and technological changes.
