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Cloud Hosting Agreement Template
I need a Cloud Hosting Agreement Template for my Singapore-based fintech startup that will be using AWS cloud services, with specific emphasis on financial data protection and compliance with MAS guidelines, planned to commence from March 2025.
1. Parties: Identification of cloud service provider and customer, including registered addresses and company details
2. Background: Context of the agreement and brief description of the services to be provided
3. Definitions: Key terms used tHRoughout the agreement, including technical terminology
4. Services: Detailed description of cloud hosting services, specifications, and service levels
5. Data Protection and Security: PDPA compliance measures, security protocols, and data handling procedures
6. Service Level Agreement: Performance metrics, availability guarantees, and remedies for breach
7. Fees and Payment: Pricing structure, payment terms, and billing procedures
8. Term and Termination: Duration, renewal terms, and termination conditions
1. Disaster Recovery: Business continuity procedures and recovery protocols for enterprise-level agreements or critical services
2. Professional Services: Additional implementation, training, or support services beyond basic hosting
3. Compliance Reporting: Regular compliance reporting and audit requirements for regulated industries or government contracts
4. Multi-jurisdiction Provisions: Specific provisions for cross-border services when operating across multiple jurisdictions
1. Schedule 1 - Service Level Agreement Details: Detailed metrics, measurement methods, and remedies for service level breaches
2. Schedule 2 - Technical Specifications: Detailed technical requirements and infrastructure specifications
3. Schedule 3 - Security Policies: Detailed security protocols and compliance requirements
4. Schedule 4 - Pricing Schedule: Detailed pricing structure and additional charges
5. Schedule 5 - Data Processing Agreement: Detailed data handling procedures and compliance measures
6. Schedule 6 - Exit Plan: Detailed procedures for service termination and data migration
Authors
Authorized Users
Business Day
Confidential Information
Cloud Services
Customer Data
Data Protection Laws
Disaster Recovery Plan
Documentation
Effective Date
Emergency Maintenance
Fees
Force Majeure Event
Hosted Environment
Intellectual Property Rights
Maintenance Window
PDPA
Personal Data
Platform
Processing
Scheduled Maintenance
Security Breach
Service Credits
Service Levels
Service Level Agreement (SLA)
Services
Software
Subscription Term
Support Services
System Requirements
Term
Third-Party Applications
Updates
Uptime
User Credentials
Virus
Vulnerability
Access Rights
Audit Rights
Availability and Service Levels
Backups and Data Recovery
Change Control
Compliance with Laws
Confidentiality
Data Protection
Data Security
Disaster Recovery
Dispute Resolution
Exit Management
Fees and Payment
Force Majeure
Governing Law
Indemnification
Intellectual Property Rights
Liability Limitations
License Grant
Maintenance and Support
Notice Requirements
Performance Monitoring
Privacy and Data Protection
Service Credits
Service Suspension
Subcontracting
Term and Termination
Third-Party Rights
Use Restrictions
Warranties
Website Availability
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