Public Service Agreement Template for New Zealand

1. Treaty of Waitangi Obligations: Required when services have specific implications for Māori or Treaty obligations

2. Security Requirements: Include when services involve access to sensitive government information or facilities

3. Business Continuity: Required for critical services where service interruption would have significant public impact

4. Transition Arrangements: Include when complex implementation or handover periods are needed

5. Environmental Requirements: Include when services have environmental impacts or sustainability requirements

6. Community Engagement: Required when services involve direct community interaction or public consultation

7. International Obligations: Include when services must comply with international agreements or standards

1. Schedule 1: Service Specifications: Detailed technical specifications of services, methodologies, and standards

2. Schedule 2: Fees and Charges: Detailed pricing structure, including any variable elements and adjustment mechanisms

3. Schedule 3: Performance Measures: Detailed KPIs, measurement methodologies, and reporting requirements

4. Schedule 4: Personnel: Key personnel, roles, responsibilities, and any specific requirements or clearances

5. Schedule 5: Implementation Plan: Timeline and milestones for service implementation or transition

6. Schedule 6: Reporting Requirements: Templates and specifications for required reports

7. Appendix A: Government Policies: Relevant government policies and standards that apply to the services

8. Appendix B: Security Requirements: Detailed security protocols and requirements

9. Appendix C: Form of Performance Bond: Template for any required performance bonds or guarantees