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Project Support Agreement

Project Support Agreement Template for New Zealand

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Key Requirements PROMPT example:

Project Support Agreement

"I need a Project Support Agreement for an IT consulting firm providing technical support and maintenance services to a healthcare provider in New Zealand, with specific emphasis on data privacy and 24/7 support requirements."

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Document background
The Project Support Agreement is designed for use in New Zealand business contexts where one party requires specialized project support services from another. This agreement type is particularly valuable when organizations need external expertise, resources, or technical support for specific projects or ongoing initiatives. The document addresses key commercial and operational aspects including service scope, delivery requirements, payment terms, and performance standards, while ensuring compliance with New Zealand legislation including the Contract and Commercial Law Act 2017, Fair Trading Act 1986, and relevant industry regulations. A Project Support Agreement is commonly used in scenarios ranging from IT implementations to construction projects, professional services engagements, and consulting arrangements, providing a clear framework for service delivery and risk allocation.
Suggested Sections

1. Parties: Identification and details of the parties entering into the agreement

2. Background: Context of the agreement, including project overview and purpose of the support services

3. Definitions: Definitions of key terms used throughout the agreement

4. Scope of Services: Detailed description of the support services to be provided

5. Term and Termination: Duration of the agreement and circumstances for termination

6. Fees and Payment: Payment terms, rates, and invoicing procedures

7. Service Provider's Obligations: Key responsibilities and commitments of the service provider

8. Client's Obligations: Key responsibilities and commitments of the client

9. Intellectual Property: Ownership and rights related to IP created during the project

10. Confidentiality: Protection and handling of confidential information

11. Liability and Indemnity: Limitation of liability and indemnification provisions

12. Insurance: Required insurance coverage and obligations

13. Dispute Resolution: Process for resolving disputes between parties

14. General Provisions: Standard boilerplate clauses including notices, governing law, and assignment

Optional Sections

1. Service Levels: Specific performance metrics and standards, used when quantifiable service levels are required

2. Personnel: Requirements for key personnel and substitution rights, used when specific individuals are critical to service delivery

3. Data Protection: Specific data handling and privacy requirements, used when personal or sensitive data is involved

4. Change Control: Process for managing changes to services or requirements, used for complex or long-term projects

5. Business Continuity: Disaster recovery and business continuity requirements, used for critical support services

6. Security Requirements: Specific security protocols and requirements, used when handling sensitive systems or information

7. Transition Services: Provisions for handover at start or end of services, used when complex transition is needed

8. Compliance Requirements: Industry-specific compliance obligations, used when operating in regulated industries

Suggested Schedules

1. Schedule 1 - Services Description: Detailed specification of support services and deliverables

2. Schedule 2 - Charges and Payment: Detailed fee structure, rates, and payment terms

3. Schedule 3 - Service Levels: Detailed service level specifications and measurement criteria

4. Schedule 4 - Key Personnel: Details of key team members and their roles

5. Schedule 5 - Client Dependencies: List of items, access, or information to be provided by the client

6. Schedule 6 - Project Timeline: Key dates, milestones, and delivery schedule

7. Appendix A - Change Request Form: Template for requesting and documenting changes to services

8. Appendix B - Service Report Template: Template for regular service reporting

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Agreement
Business Day
Change Request
Charges
Client
Client Dependencies
Client Materials
Commencement Date
Confidential Information
Deliverables
Documentation
Effective Date
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
Key Personnel
Milestone
Project
Project Manager
Project Plan
Services
Service Levels
Service Provider
Service Provider Materials
Specification
Support Hours
Term
Third Party Materials
Acceptance Criteria
Background IP
Change Control Procedure
Completion Date
Defect
Dispute
Fees
GST
Implementation Schedule
Initial Term
Loss
Notice
Personnel
Project Timeline
Related Company
Representatives
Service Credits
Service Requirements
Site
Specially Developed IP
Specifications
Subcontractor
Support Services
Working Hours
Clauses
Interpretation
Term and Termination
Services Scope
Service Levels
Fees and Payment
Invoicing
Performance Obligations
Client Obligations
Service Provider Obligations
Key Personnel
Subcontracting
Intellectual Property
Confidentiality
Data Protection
Privacy
Health and Safety
Insurance
Liability
Indemnification
Force Majeure
Change Control
Dispute Resolution
Notices
Assignment
Entire Agreement
Variation
Severability
Waiver
Relationship of Parties
Governing Law
Business Continuity
Compliance
Audit Rights
Warranties
Service Credits
Reporting
Quality Assurance
Risk Management
Security Requirements
Transition Services
Exit Management
Relevant Industries

Information Technology

Professional Services

Construction

Engineering

Management Consulting

Financial Services

Healthcare

Telecommunications

Education

Manufacturing

Energy

Infrastructure

Relevant Teams

Legal

Procurement

Operations

Commercial

Project Management Office

Risk and Compliance

Business Development

Account Management

Service Delivery

Technical Services

Finance

Information Technology

Relevant Roles

Project Manager

Contract Manager

Legal Counsel

Commercial Manager

Operations Director

Procurement Manager

Business Development Manager

Account Manager

Service Delivery Manager

Technical Director

Chief Operating Officer

Head of Projects

Risk Manager

Compliance Officer

Industries
Contract and Commercial Law Act 2017: This is the primary legislation governing contractual relationships in New Zealand, covering contract formation, interpretation, and enforcement
Fair Trading Act 1986: Ensures fair trading practices and prohibits misleading and deceptive conduct in trade, which is crucial for service agreements
Consumer Guarantees Act 1993: Provides statutory guarantees for the supply of goods and services, ensuring minimum standards of quality and fitness for purpose
Privacy Act 2020: Governs the collection, use, and disclosure of personal information, which may be relevant if the project involves handling personal data
Health and Safety at Work Act 2015: Establishes health and safety obligations if the project support involves physical presence at work sites
Goods and Services Tax Act 1985: Covers GST obligations and requirements for commercial transactions in New Zealand
Employment Relations Act 2000: Relevant if the project support involves personnel arrangements or contractor relationships
Copyright Act 1994: Protects intellectual property rights, which may be relevant for project deliverables and documentation
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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