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Project Support Agreement

Project Support Agreement Template for Germany

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Key Requirements PROMPT example:

Project Support Agreement

"I need a Project Support Agreement under German law for providing IT infrastructure maintenance and cloud migration support services to a manufacturing company, including 24/7 emergency support provisions and strict data protection requirements, with the contract starting March 1, 2025."

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Document background
The Project Support Agreement is essential for businesses operating in Germany that require specialized project support services. This document type is commonly used when a company needs to engage external expertise or resources for specific project-related activities. The agreement, governed by German law, particularly the Bürgerliches Gesetzbuch (BGB) and Handelsgesetzbuch (HGB), establishes a clear framework for service delivery, project scope, timelines, and deliverables. It includes crucial elements such as performance metrics, payment terms, liability provisions, and compliance requirements specific to German jurisdiction. The Project Support Agreement is particularly valuable for complex projects requiring ongoing support, technical expertise, or specialized knowledge, and it ensures both parties have a clear understanding of their rights, obligations, and the parameters of the support relationship.
Suggested Sections

1. Parties: Identification and details of the contracting parties, including registered addresses and registration numbers

2. Background: Context of the agreement and brief description of the project support requirements

3. Definitions: Definitions of key terms used throughout the agreement

4. Scope of Services: Detailed description of support services to be provided, including deliverables and performance standards

5. Term and Termination: Duration of the agreement and conditions for termination

6. Payment Terms: Fees, payment schedule, invoicing requirements, and payment conditions

7. Service Provider's Obligations: Key responsibilities and commitments of the service provider

8. Client's Obligations: Key responsibilities and commitments of the client

9. Confidentiality: Obligations regarding confidential information and trade secrets

10. Liability and Indemnification: Limitation of liability and indemnification provisions in accordance with German law

11. Force Majeure: Provisions for unforeseen circumstances preventing performance

12. Governing Law and Jurisdiction: Confirmation of German law application and jurisdiction

13. General Provisions: Standard legal provisions including severability, entire agreement, and amendments

Optional Sections

1. Intellectual Property Rights: Detailed provisions regarding ownership and usage of IP created during the project - include when project involves creation of intellectual property

2. Data Protection: GDPR compliance provisions - include when personal data processing is involved

3. Quality Assurance: Specific quality standards and testing procedures - include for technical or complex projects

4. Personnel Requirements: Qualifications and requirements for personnel - include when specific expertise or clearances are required

5. Subcontractors: Terms for engagement and management of subcontractors - include when subcontracting is anticipated

6. Service Levels: Detailed service level agreements with KPIs - include for ongoing support services

7. Compliance Requirements: Industry-specific regulatory compliance obligations - include for regulated industries

8. Insurance: Specific insurance requirements - include for high-risk projects

9. Change Management: Procedures for handling change requests - include for long-term or complex projects

Suggested Schedules

1. Schedule 1 - Service Specifications: Detailed technical specifications of the support services

2. Schedule 2 - Pricing and Payment Schedule: Detailed breakdown of fees, rates, and payment milestones

3. Schedule 3 - Key Personnel: List of key personnel assigned to the project with roles and responsibilities

4. Schedule 4 - Service Levels and KPIs: Detailed service level agreements and performance metrics

5. Schedule 5 - Project Timeline: Detailed project schedule with milestones and deadlines

6. Appendix A - Contact Details: Contact information for key stakeholders and escalation points

7. Appendix B - Required Documentation: List of documents to be maintained or delivered during the project

8. Appendix C - Technical Requirements: Specific technical requirements or standards to be followed

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Agreement
Services
Project
Deliverables
Support Period
Effective Date
Commencement Date
Completion Date
Service Provider
Client
Client Materials
Confidential Information
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
Key Personnel
Milestone
Project Manager
Project Plan
Service Levels
Support Services
Technical Specifications
Change Request
Business Day
Emergency Support
Fee
Implementation Plan
Performance Standards
Progress Report
Quality Standards
Response Time
Service Credits
Site
Specifications
Support Hours
Term
Third Party Materials
Working Hours
Acceptance Criteria
Critical Failure
Documentation
Maintenance Window
Project Budget
Resolution Time
Service Requirements
Support Level
Test Environment
Work Product
Clauses
Parties
Definitions
Interpretation
Term and Duration
Scope of Services
Service Provider Obligations
Client Obligations
Service Levels
Project Management
Change Control
Payment Terms
Invoicing
Personnel
Subcontracting
Quality Assurance
Performance Standards
Acceptance Testing
Intellectual Property Rights
Confidentiality
Data Protection
Force Majeure
Limitation of Liability
Indemnification
Insurance
Termination
Exit Management
Non-Solicitation
Assignment and Transfer
Notices
Dispute Resolution
Governing Law
Severability
Entire Agreement
Amendments
Waiver
Third Party Rights
Anti-Corruption
Compliance with Laws
Health and Safety
Environmental Protection
Reporting Requirements
Audit Rights
Business Continuity
Risk Management
Relevant Industries

Information Technology

Management Consulting

Professional Services

Engineering

Software Development

Manufacturing

Healthcare

Financial Services

Telecommunications

Construction

Energy

Education

Relevant Teams

Legal

Procurement

Operations

Project Management Office

Technical Support

Commercial

Risk and Compliance

Business Development

Account Management

Service Delivery

Information Technology

Quality Assurance

Relevant Roles

Project Manager

Contract Manager

Legal Counsel

Operations Director

Technical Director

Chief Technology Officer

Procurement Manager

Business Development Manager

Account Manager

Service Delivery Manager

Commercial Manager

Risk Manager

Compliance Officer

Technical Support Lead

Project Coordinator

Industries
Bürgerliches Gesetzbuch (BGB) - German Civil Code: Primary source of German private law, particularly §§ 611-630 for service contracts and §§ 631-651 for work contracts (Werkvertrag)
Handelsgesetzbuch (HGB) - German Commercial Code: Governs commercial relationships between businesses, including specific provisions for commercial transactions and merchant dealings
Gesetz gegen den unlauteren Wettbewerb (UWG) - Act Against Unfair Competition: Relevant for confidentiality provisions and competitive restrictions in project support agreements
Datenschutz-Grundverordnung (DSGVO) - GDPR: Essential for data protection provisions if personal data is processed during the project
Gesetz über Urheberrecht und verwandte Schutzrechte (UrhG) - Copyright Act: Relevant for intellectual property provisions and rights to project deliverables
Arbeitsschutzgesetz (ArbSchG) - Occupational Safety and Health Act: Important if the project involves on-site work or deployment of personnel
Arbeitnehmer-Entsendegesetz (AEntG) - Posted Workers Act: Applicable if the project involves sending workers to different locations or cross-border services
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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