Development SLA Template for Netherlands

This Development SLA template is designed for use in the Netherlands when establishing a formal agreement for software development services. It incorporates essential elements required under Dutch law and EU regulations, including GDPR compliance requirements and intellectual property provisions. The document is particularly useful when engaging external development services or establishing internal service levels for software development projects. A Development SLA is crucial for setting clear expectations regarding development methodologies, delivery timelines, quality standards, and performance metrics. It includes specific provisions for the Dutch market while addressing key aspects such as acceptance testing, change management, and service level commitments. This template is structured to protect both service providers and clients while ensuring clarity in development obligations and deliverables.

1. Parties: Identification and details of the service provider and customer, including registered addresses and company details

2. Background: Context of the agreement and brief description of the development services to be provided

3. Definitions: Detailed definitions of technical terms, service levels, and other key concepts used throughout the agreement

4. Scope of Services: Detailed description of the development services, including methodology, deliverables, and objectives

5. Service Levels: Specific performance metrics, response times, and quality standards for the development services

6. Development Process: Description of the development methodology, sprints, approval processes, and delivery procedures

7. Change Management: Procedures for requesting, approving, and implementing changes to the development scope or specifications

8. Testing and Acceptance: Procedures for testing deliverables and criteria for acceptance or rejection

9. Customer Obligations: Customer's responsibilities, including providing access, information, and approvals

10. Intellectual Property Rights: Ownership and licensing of developed software, source code, and related materials

11. Data Protection and Security: Obligations regarding data protection, security measures, and GDPR compliance

12. Fees and Payment: Pricing structure, payment terms, and invoicing procedures

13. Term and Termination: Duration of the agreement, renewal terms, and termination rights

14. Liability and Indemnification: Limitations of liability, warranties, and indemnification obligations

15. General Provisions: Standard legal provisions including governing law, dispute resolution, and notices