Marketing SLA Template for Netherlands

1. Social Media Management: Specific terms for social media marketing services, used when social media management is part of the scope

2. Crisis Communication: Procedures for handling marketing-related crisis situations, recommended for high-profile clients

3. International Marketing: Additional provisions for cross-border marketing activities, needed when operating internationally

4. Agency-Client Relationship: Specific terms when working with third-party agencies, used in multi-party arrangements

5. Performance Incentives: Bonus structures and performance-based rewards, optional for performance-driven relationships

6. Brand Guidelines Compliance: Detailed brand compliance requirements, important for brand-sensitive clients

7. Marketing Technology Integration: Terms for integration with client's marketing technology stack, needed for technical implementations

1. Schedule A - Service Specifications: Detailed breakdown of each marketing service and delivery specifications

2. Schedule B - Performance Metrics and KPIs: Comprehensive list of performance indicators and measurement methodologies

3. Schedule C - Rate Card: Detailed pricing for different services and additional work

4. Schedule D - Response Time Matrix: Specific response times for different types of requests and priorities

5. Schedule E - Approved Tools and Platforms: List of approved marketing tools, software, and platforms

6. Schedule F - Data Processing Agreement: GDPR-compliant data processing terms and procedures

7. Schedule G - Contact Matrix: Key contacts and escalation procedures for both parties

8. Appendix 1 - Template Reports: Standard templates for performance and activity reporting

9. Appendix 2 - Brand Guidelines: Client's branding requirements and guidelines