Service Engagement Letter Template for India

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Key Requirements PROMPT example:

Service Engagement Letter

"I need a Service Engagement Letter for my IT consulting firm based in Bangalore, providing software development services to a multinational client starting March 2025, with specific emphasis on data protection and cross-border service delivery requirements."

Document background
The Service Engagement Letter is a crucial document in the Indian professional services landscape, used to formalize business relationships while maintaining a more approachable format than traditional contracts. It is particularly relevant when professional services firms, consultants, or independent contractors engage with clients for specific projects or ongoing services. The document combines elements of professional correspondence with legal requirements under Indian law, including essential components such as scope of work, fee structures, and terms of engagement. This format is preferred in India for professional services as it strikes a balance between formal legal protection and business relationship management, while ensuring compliance with Indian contract law and sector-specific regulations.
Suggested Sections

1. Letter Date and Address Block: Date of the letter and full contact details of both parties

2. Salutation: Professional greeting to the client

3. Introduction: Opening paragraph establishing the context and purpose of the engagement

4. Scope of Services: Clear description of services to be provided, including any limitations

5. Team and Resources: Key personnel assigned to provide the services

6. Fees and Payment Terms: Detailed fee structure, payment schedule, and billing arrangements

7. Timeline and Deliverables: Expected duration, key milestones, and deliverables

8. Confidentiality: Obligations regarding confidential information

9. Standard Terms: Reference to standard terms and conditions

10. Acceptance: Signature blocks and acceptance mechanism

Optional Sections

1. Regulatory Compliance: Include when services involve regulated activities or specific compliance requirements

2. IP Rights: Add when intellectual property will be created or used during service delivery

3. Force Majeure: Include during uncertain times or for long-term engagements

4. Non-Solicitation: Add when protecting against poaching of staff is important

5. Insurance: Include for high-risk services or when required by industry standards

6. Data Protection: Add when personal data processing is involved

7. Conflict of Interest: Include when working in sensitive industries or with competing clients

Suggested Schedules

1. Schedule A - Detailed Scope of Services: Comprehensive breakdown of services, methodologies, and expectations

2. Schedule B - Fee Schedule: Detailed fee structure, rates, and payment terms

3. Schedule C - Standard Terms and Conditions: Detailed legal terms governing the engagement

4. Schedule D - Team Structure: Detailed team composition, roles, and responsibilities

5. Appendix 1 - Required Documents: List of documents required from client

6. Appendix 2 - Service Levels: Performance standards and service level commitments if applicable

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant Industries

Professional Services

Information Technology

Management Consulting

Financial Services

Legal Services

Accounting and Audit

Engineering Services

Healthcare Services

Business Advisory

Marketing and Advertising

Human Resources

Research and Analytics

Environmental Consulting

Education and Training

Real Estate Advisory

Relevant Teams

Legal

Procurement

Business Development

Operations

Commercial

Risk Management

Compliance

Finance

Professional Services

Client Relations

Project Management

Business Affairs

Contract Administration

Corporate Governance

Service Delivery

Relevant Roles

Managing Director

Chief Executive Officer

Legal Counsel

Contract Manager

Business Development Manager

Project Manager

Professional Services Director

Engagement Manager

Partner

Associate Partner

Senior Consultant

Business Manager

Operations Director

Procurement Manager

Department Head

Practice Leader

Client Relationship Manager

Commercial Director

Chief Operating Officer

Risk Manager

Industries
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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