Distance Contract Template for India

The Distance Contract template is essential for businesses engaging in remote transactions within the Indian jurisdiction. This document type has become increasingly important with the growth of e-commerce and digital services, particularly following the implementation of the Consumer Protection (E-Commerce) Rules 2020. The contract addresses specific requirements under Indian law for distance selling, including mandatory disclosures, cooling-off periods, and consumer protection measures. It's designed for both B2B and B2C transactions conducted without physical presence, incorporating provisions for electronic communications, digital signatures, and online payment processing. The template ensures compliance with the Information Technology Act 2000 and related regulations while providing a framework for clear communication of terms, delivery arrangements, and dispute resolution procedures in distance selling scenarios.

1. Parties: Identification of the seller/service provider and the customer, including complete contact details and addresses

2. Background: Context of the agreement and brief description of the business relationship

3. Definitions: Key terms used throughout the agreement, including technical terms related to electronic commerce

4. Scope of Services/Goods: Detailed description of products/services being offered, including specifications and quantities

5. Pricing and Payment Terms: Complete price breakdown, payment methods, timing, and electronic payment processing details

6. Order Process: Step-by-step process of order placement, confirmation, and acceptance through electronic means

7. Delivery Terms: Delivery timeframes, shipping methods, costs, and tracking procedures

8. Returns and Refunds: Return policy, process, and refund mechanisms as required by e-commerce rules

9. Warranties and Representations: Product/service warranties and statutory compliance declarations

10. Consumer Rights: Mandatory consumer protection rights and cooling-off period details

11. Data Protection: Privacy policy and data handling procedures

12. Dispute Resolution: Grievance redressal mechanism and dispute resolution procedures

13. Governing Law: Applicable Indian laws and jurisdiction

14. Term and Termination: Contract duration and termination provisions