Delay Complaint Letter Template for Hong Kong

The Delay Complaint Letter is a crucial business communication tool used in Hong Kong when one party needs to formally address delays in contractual performance. This document type is particularly relevant in Hong Kong's fast-paced business environment, where timing and efficiency are critical to commercial success. The letter should be drafted in compliance with Hong Kong legal requirements and business practices, particularly considering the Supply of Services (Implied Terms) Ordinance and the Limitation Ordinance. A well-drafted Delay Complaint Letter serves multiple purposes: it creates a formal record of the complaint, demonstrates professional attempt at resolution, and can serve as evidence in potential future legal proceedings. The document typically includes detailed timeline of events, impact assessment, and specific remedies sought, all while maintaining the professional and diplomatic tone expected in Hong Kong business communications.

1. Sender's Details: Full contact information of the complaining party, including name, address, and reference numbers

2. Recipient's Details: Full details of the party responsible for the delay, including name, position, company, and address

3. Reference Information: Relevant contract numbers, order numbers, or previous correspondence references

4. Subject Line: Clear indication that this is a formal complaint regarding delay

5. Original Agreement Details: Brief summary of the original agreement, including agreed timeline and deliverables

6. Delay Description: Detailed description of the delay, including dates and duration

7. Impact Statement: Clear explanation of how the delay has affected your business or operations

8. Previous Communications: Summary of any previous attempts to resolve the issue

9. Requested Resolution: Clear statement of what remedy or action you are seeking

10. Closing: Professional closing with deadline for response and contact information