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Software Implementation Agreement
"I need a Software Implementation Agreement for a large-scale ERP system implementation project starting in March 2025, where we're the client and we need strong data protection provisions and detailed acceptance testing procedures due to the sensitive nature of our financial data."
1. Parties: Identification and details of contracting parties
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Services: Detailed description of implementation services
5. Project Timeline: Implementation schedule and key milestones
6. Payment Terms: Pricing, payment schedule, and related conditions
7. Intellectual Property Rights: Ownership and licensing of software and deliverables
8. Warranties: Guarantees regarding software and services
9. Term and Termination: Duration and termination provisions
1. Change Control: Process for managing changes to scope - recommended for complex implementations with likely scope changes
2. Service Levels: Performance metrics and remedies - recommended when ongoing support is included
3. Training: User training provisions - recommended when training services are required
1. Software Specification: Detailed technical specifications of the software
2. Implementation Plan: Detailed project plan and milestones
3. Acceptance Testing: Testing criteria and procedures
4. Service Level Agreement: Detailed performance metrics and remedies
5. Pricing Schedule: Detailed breakdown of costs and payment terms
6. Data Processing Agreement: GDPR-compliant data processing terms
Authors
Acceptance Tests
Authorised Users
Background IPR
Business Day
Change Control Procedure
Charges
Client Data
Client Materials
Client Systems
Commencement Date
Confidential Information
Configuration
Data Protection Legislation
Deliverables
Documentation
Effective Date
Force Majeure Event
Good Industry Practice
Implementation Plan
Implementation Services
Intellectual Property Rights
Licensed Software
Milestones
Payment Schedule
Personal Data
Project Manager
Provider Materials
Provider Systems
Service Credits
Service Levels
Services
Software
Software Specification
Support Services
Term
Testing Period
Third Party Software
Updates
User Acceptance Testing
Warranties
Scope of Services
Implementation Services
Project Management
Client Obligations
Provider Obligations
Acceptance Testing
Change Control
Charges and Payment
Intellectual Property Rights
Data Protection
Confidentiality
Security Requirements
Warranties and Representations
Service Levels
Documentation and Training
Personnel
Subcontracting
Force Majeure
Limitations of Liability
Insurance
Term and Termination
Exit Management
Dispute Resolution
Assignment and Novation
Third Party Rights
Notices
Entire Agreement
Severability
Waiver
Variation
Governing Law and Jurisdiction
Anti-Bribery and Corruption
Modern Slavery
Business Continuity
Audit Rights
Non-Solicitation
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