1. Parties: Identifies and provides details of the contracting parties - the software implementation provider and the customer
2. Background: Sets out the context of the agreement, including the customer's requirements and provider's capabilities
3. Definitions and Interpretation: Defines key terms used throughout the agreement and establishes interpretation rules
4. Scope of Services: Details the implementation services to be provided, including software customization, integration, and deployment
5. Implementation Methodology: Outlines the agreed implementation approach, phases, and project management methodology
6. Timeline and Milestones: Specifies the project timeline, key milestones, and delivery dates
7. Acceptance Testing: Details the acceptance testing process, criteria, and procedures for sign-off
8. Customer Obligations: Specifies the customer's responsibilities, including provision of access, information, and resources
9. Provider Obligations: Details the provider's commitments, including service standards and resource provisions
10. Change Management: Establishes procedures for requesting, assessing, and implementing changes to the scope
11. Fees and Payment: Specifies the fees, payment schedule, and payment terms
12. Intellectual Property Rights: Addresses ownership and licensing of pre-existing and newly created IP
13. Warranties: Details warranties regarding service quality, performance, and compliance with specifications
14. Liability and Indemnities: Sets out liability limitations and indemnification obligations
15. Confidentiality: Addresses protection of confidential information exchanged during the project
16. Term and Termination: Specifies contract duration and circumstances for termination
17. General Provisions: Includes standard legal provisions such as governing law, notices, and assignment
