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Customer Relationship Agreement
"I need a Customer Relationship Agreement for my UK-based software company that provides AI analytics tools to enterprise clients, with specific focus on data protection, service levels, and confidentiality clauses to be effective from March 2025."
1. 1. Parties: Identification and details of the contracting parties including registered addresses and company numbers
2. 2. Background: Context of the agreement, outlining the business relationship and purpose of the contract
3. 3. Definitions: Defined terms used throughout the agreement for clarity and consistent interpretation
4. 4. Services/Products: Detailed description of services or products to be provided under the agreement
5. 5. Term and Termination: Duration of the agreement, renewal terms, and circumstances for termination
6. 6. Payment Terms: Pricing, payment methods, schedules, and invoicing requirements
7. 7. Obligations of the Parties: Key responsibilities and commitments of both the service provider and customer
8. 8. Data Protection: GDPR compliance, data handling procedures, and privacy obligations
9. 9. Confidentiality: Protection and handling of confidential information shared between parties
10. 10. Governing Law: Jurisdiction and applicable law (England and Wales) governing the agreement
1. Service Level Agreement: Specific performance metrics, standards, and remedies for service delivery
2. Intellectual Property: IP rights, ownership provisions, and licensing terms
3. Force Majeure: Provisions for handling unforeseen circumstances and events beyond reasonable control
4. Change Control: Process for managing changes to services, specifications, or terms
5. Insurance: Required insurance coverage and minimum policy requirements
1. Schedule 1: Service Description: Detailed technical and operational description of services/products
2. Schedule 2: Pricing: Detailed pricing structure, rates, and payment terms
3. Schedule 3: Service Levels: Performance metrics, KPIs, and measurement methodologies
4. Schedule 4: Data Processing Agreement: Detailed data protection obligations and processing requirements
5. Appendix A: Contact Details: Key contacts, escalation procedures, and notice requirements
Authors
Business Day
Charges
Commencement Date
Confidential Information
Customer
Customer Data
Data Protection Legislation
Force Majeure Event
Initial Term
Intellectual Property Rights
Personal Data
Services
Service Levels
Service Provider
Term
Working Hours
Material Breach
Renewal Period
Territory
Services Provision
Payment Terms
Service Levels
Customer Obligations
Provider Obligations
Data Protection
Confidentiality
Intellectual Property Rights
Warranties
Limitation of Liability
Indemnification
Term and Termination
Force Majeure
Assignment and Subcontracting
Dispute Resolution
Notices
Governing Law
Change Control
Entire Agreement
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