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Cloud Managed Services Agreement
"I need a Cloud Managed Services Agreement for my fintech startup to engage a cloud provider for managing our payment processing infrastructure, with specific focus on FCA compliance and data security requirements, planned to commence from March 2025."
1. Parties: Identification of contracting parties and their legal details
2. Background: Context of the agreement and high-level description of services
3. Definitions: Defined terms used throughout the agreement
4. Services: Detailed description of cloud services and managed services to be provided
5. Service Levels: Performance standards, metrics, and measurement methods
6. Charges and Payment: Pricing, payment terms, and invoicing procedures
7. Data Protection: Compliance with data protection laws and data handling requirements
8. Security: Security requirements and procedures
9. Intellectual Property Rights: Ownership and usage rights of IP
10. Confidentiality: Protection of confidential information
11. Liability and Indemnities: Limitation of liability and indemnification provisions
12. Term and Termination: Duration and termination provisions
13. General: Standard boilerplate provisions
1. Change Control: Procedures for managing changes to services - recommended for complex service arrangements
2. Disaster Recovery: DR and business continuity provisions - recommended for business-critical services
3. Staff and Key Personnel: Requirements for service delivery team - recommended when specific personnel are crucial
4. Exit Management: Detailed exit provisions - recommended for complex or critical services
5. Customer Dependencies: Customer obligations and requirements - recommended when significant customer input is needed
1. Service Description: Detailed technical specifications of services
2. Service Levels: Detailed SLAs, KPIs, and measurement methods
3. Charges: Detailed pricing structure and calculations
4. Data Processing Agreement: Detailed data protection provisions
5. Security Requirements: Detailed security specifications and procedures
6. Business Continuity Plan: Detailed DR and business continuity procedures
7. Exit Plan: Detailed exit management procedures
8. Form of Change Order: Template for documenting changes
Authors
Applicable Laws
Authorised Users
Background IPR
Business Day
Business Hours
Change Control Procedure
Change Request
Charges
Cloud Services
Confidential Information
Contract Year
Customer Data
Customer Materials
Data Controller
Data Processor
Data Protection Laws
Data Subject
Deliverables
Disaster Recovery Plan
Documentation
Effective Date
Emergency Maintenance
Exit Plan
Force Majeure Event
Good Industry Practice
Implementation Services
Incident
Initial Term
Intellectual Property Rights
Key Personnel
Managed Services
Material Breach
Personal Data
Platform
Processing
Renewal Period
Security Policy
Service Credits
Service Levels
Service Level Agreement
Services
Software
Specification
Subcontractor
Support Services
Term
Third Party Software
Transition Services
UK GDPR
Virus
Service Levels
Customer Obligations
Provider Obligations
Implementation
Acceptance Testing
Change Control
Charges and Payment
Data Protection
Information Security
Confidentiality
Intellectual Property Rights
Warranties
Indemnities
Liability Limitations
Force Majeure
Term and Termination
Exit Management
Business Continuity
Disaster Recovery
Audit Rights
Personnel and Key Staff
Subcontracting
Assignment and Novation
Non-Solicitation
Insurance
Dispute Resolution
Notices
Third Party Rights
Variation
Waiver
Severability
Entire Agreement
Governing Law
Jurisdiction
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