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Managed Backup Service Agreement
"I need a Managed Backup Service Agreement for my fintech startup that emphasizes data security and GDPR compliance, with specific provisions for daily backups of financial data and a recovery time objective of under 4 hours."
1. Parties: Identification of service provider and customer with full legal details
2. Background: Context of the agreement and high-level purpose of the services
3. Definitions: Key terms used throughout the agreement
4. Services: Detailed description of backup services to be provided
5. Service Levels: Performance standards, availability, and response times
6. Customer Obligations: Customer responsibilities and requirements
7. Charges and Payment: Pricing, payment terms, and invoicing arrangements
8. Data Protection: GDPR compliance and data handling requirements
9. Confidentiality: Protection of confidential information
10. Term and Termination: Duration and termination provisions
1. Change Control: Process for managing changes to services - recommended for complex or long-term agreements
2. Disaster Recovery: Specific disaster recovery procedures - essential when providing backup for critical systems
3. Staff and Key Personnel: Requirements for service provider staff - relevant when specific expertise or security clearance is required
4. Exit Management: Detailed exit procedures - recommended for complex services or regulated industries
1. Schedule 1 - Service Description: Detailed technical specifications of backup services
2. Schedule 2 - Service Levels: Detailed SLA metrics and measurement methods
3. Schedule 3 - Pricing: Detailed pricing structure and calculations
4. Schedule 4 - Data Processing Agreement: Detailed data protection terms as required by GDPR
5. Schedule 5 - Security Requirements: Specific security standards and protocols
6. Schedule 6 - Business Continuity Plan: Detailed continuity and recovery procedures
7. Schedule 7 - Exit Plan: Detailed transition out procedures
Authors
Authorised Users
Backup Data
Backup Schedule
Backup Services
Business Day
Business Hours
Charges
Commencement Date
Confidential Information
Customer
Customer Data
Customer Environment
Customer Materials
Data Protection Legislation
Disaster Recovery Plan
Documentation
Effective Date
Force Majeure Event
Good Industry Practice
Initial Term
Intellectual Property Rights
Key Personnel
Maintenance Window
Personal Data
Recovery Point Objective (RPO)
Recovery Time Objective (RTO)
Renewal Period
Retention Period
Security Requirements
Service Credits
Service Levels
Service Provider
Services
Software
Special Categories of Personal Data
Specification
Storage Capacity
System
Term
Third Party Software
Virus
Audit Rights
Business Continuity
Change Control
Charges and Payment
Confidentiality
Data Protection
Data Security
Disaster Recovery
Dispute Resolution
Exit Management
Force Majeure
Governance
Indemnification
Insurance
Intellectual Property Rights
Liability Limitations
Non-Solicitation
Performance Monitoring
Personnel
Regulatory Compliance
Reporting
Service Credits
Service Level Agreement
Service Provision
Subcontracting
Term and Termination
Third Party Rights
Transition Services
Warranties
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