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Customer Confirmation Letter
1. Header Information: Company letterhead, date, reference number, and customer contact details
2. Opening Salutation: Professional greeting to the customer
3. Purpose Statement: Clear statement confirming the purpose of the letter and reference to any prior communications or agreements
4. Transaction Details: Specific details of the products, services, or arrangements being confirmed
5. Commercial Terms: Confirmation of pricing, payment terms, and any specific commercial conditions
6. Timeline and Delivery: Confirmation of key dates, delivery schedule, or service commencement
7. Contact Information: Details of who to contact for queries or support
8. Closing Statement: Professional closing including any required next steps from the customer
9. Signature Block: Company representative's signature and position
1. Cancellation Rights: Required when the transaction falls under consumer protection laws with specific cancellation rights
2. Data Processing Notice: Required when new personal data processing activities are involved
3. Special Terms: Include when there are specific conditions or requirements unique to this customer
4. Regulatory Disclosures: Required for regulated industries or specific types of transactions
5. Customer Acknowledgment: Include when explicit customer confirmation of receipt is required
1. Terms and Conditions: Standard terms and conditions referenced in the confirmation letter
2. Product/Service Specification: Detailed specifications of products or services being confirmed
3. Price Schedule: Detailed pricing breakdown if applicable
4. Service Level Agreement: Performance standards and service levels if applicable
5. Data Processing Agreement: Required when significant personal data processing is involved
Authors
Payment Terms
Delivery Terms
Service Description
Price Confirmation
Duration
Cancellation Rights
Data Protection
Consumer Rights
Contact Details
Dispute Resolution
Governing Law
Customer Acknowledgment
Service Level Commitments
Regulatory Compliance
Amendment Rights
Communication Methods
Acceptance Process
Cooling-off Period
Documentation Requirements
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