Maintenance And Service Contract Template for Germany

1. Intellectual Property Rights: Required when maintenance services involve software, technical documentation, or other IP-protected materials

2. Data Protection: Necessary when personal data processing is involved, ensuring GDPR compliance

3. Subcontractors: Include when the service provider may need to engage third parties

4. Training and Documentation: Required when the service provider must provide training or maintain specific documentation

5. Emergency Services: Include for critical maintenance services requiring 24/7 availability

6. Spare Parts and Materials: Necessary when the agreement includes provision of replacement parts

7. Performance Penalties: Include when specific penalties for service level breaches are required

8. Transition Services: Important for complex services requiring handover provisions

9. Environmental Compliance: Required for maintenance services with environmental impact

1. Service Specification: Detailed technical specifications of maintenance services and performance standards

2. Service Levels and KPIs: Specific metrics, measurement methods, and reporting requirements

3. Fee Schedule: Detailed breakdown of fees, rates, and payment terms

4. Equipment List: Inventory of equipment covered by the maintenance services

5. Maintenance Schedule: Timeline and frequency of regular maintenance activities

6. Contact Details: List of key personnel and emergency contacts from both parties

7. Required Documentation: Forms, reports, and certificates to be maintained

8. Health and Safety Requirements: Specific safety procedures and requirements

9. Service Locations: List of sites where services are to be performed