Outsourcing Contract Agreement Template for Switzerland

1. Personnel and Key Staff: Required when specific personnel are crucial to service delivery

2. Security Requirements: Needed for services involving sensitive data or systems

3. Business Continuity: Required for critical services requiring disaster recovery planning

4. Regulatory Compliance: Necessary for regulated industries (e.g., financial services)

5. Audit Rights: Important when compliance verification is needed

6. Anti-Corruption: Required for international services or public sector contracts

7. Insurance: Needed when significant operational risks exist

8. Environmental Requirements: Relevant for services with environmental impact

9. Subcontracting: Required when provider may use subcontractors

1. Schedule 1 - Service Description: Detailed technical and operational service specifications

2. Schedule 2 - Service Levels: Detailed SLA metrics, measurements, and penalties

3. Schedule 3 - Charges: Detailed pricing, payment structure, and calculations

4. Schedule 4 - Customer Dependencies: Detailed customer responsibilities and requirements

5. Schedule 5 - Security Requirements: Detailed security protocols and standards

6. Schedule 6 - Data Processing Agreement: Detailed data protection terms compliant with Swiss FDPA

7. Schedule 7 - Business Continuity Plan: Detailed disaster recovery and continuity procedures

8. Schedule 8 - Exit Plan: Detailed transition and termination procedures

9. Schedule 9 - Key Personnel: Details of key staff and their responsibilities

10. Appendix A - Technical Infrastructure: Technical specifications and requirements

11. Appendix B - Change Control Procedure: Process for managing contract and service changes