Complaint Letter Order Not Received Template for Switzerland

The Complaint Letter Order Not Received is a essential document used when goods ordered and paid for have not been delivered within the expected timeframe in Switzerland. This document type is crucial for formally establishing a complaint record and requesting remedy under Swiss law, particularly the Swiss Code of Obligations (OR). It should be used after reasonable delivery time has passed and initial informal communication attempts have been unsuccessful. The letter includes critical information such as order details, payment confirmation, delivery timeline, and specific remedy requested. It serves as both a formal communication tool and a potential legal document if the matter requires escalation. The template is designed to comply with Swiss business practices and legal requirements while maintaining professional standards of communication.

1. Sender's Details: Full name, address, contact information, and any relevant customer reference numbers

2. Recipient's Details: Company name, address, department (if known), and any relevant contact person

3. Order Information: Order number, date of order, payment details, and expected delivery date

4. Description of Issue: Clear statement that order has not been received and timeline of events

5. Previous Contact Attempts: Summary of any previous attempts to resolve the issue

6. Specific Request: Clear statement of what action you want taken (refund, delivery, etc.)

7. Deadline for Response: Reasonable timeframe for the company to respond

8. Closing: Professional closing statement and signature