Document background
The Business Complaint Letter is a crucial document in Swiss commercial relationships, used when one business entity needs to formally address issues with another entity's products, services, or business conduct. This document type is particularly important in Switzerland's precise and formal business environment, where proper documentation and clear communication are essential. The letter must comply with Swiss commercial law, particularly the Swiss Code of Obligations (OR), and should be drafted with consideration of potential legal proceedings. It typically includes detailed documentation of the issue, reference to any prior communication, specific remedy requests, and relevant supporting evidence. The Business Complaint Letter serves as both a formal notification of grievance and a potential precursor to legal action if the matter remains unresolved.
