SaaS Master Service Agreement Template for Canada

1. Professional Services: Include when additional implementation, training, or consulting services are required

2. Service Level Credits: Include when monetary credits are offered for service level failures

3. Disaster Recovery: Include for critical systems requiring specific recovery commitments

4. Business Continuity: Include when continuous service availability is crucial

5. Insurance Requirements: Include when specific insurance coverage needs to be maintained

6. Audit Rights: Include when customer requires right to audit provider's operations

7. Source Code Escrow: Include when source code access may be required in specific circumstances

8. Data Migration: Include when specific provisions for data transfer in/out are needed

9. Compliance with Industry Standards: Include for regulated industries or specific compliance requirements

1. Schedule A - Service Description: Detailed description of SaaS services and functionality

2. Schedule B - Service Level Agreement: Specific service levels, measurement methods, and remedies

3. Schedule C - Support Services: Support tiers, response times, and escalation procedures

4. Schedule D - Fee Schedule: Detailed pricing, payment terms, and fee calculations

5. Schedule E - Security Requirements: Detailed security standards and procedures

6. Schedule F - Data Processing Agreement: Detailed terms for personal data processing and protection

7. Schedule G - Acceptable Use Policy: Rules and restrictions for service usage

8. Schedule H - Technical Requirements: Required technical specifications and configurations

9. Appendix 1 - Emergency Contacts: List of key contacts for emergencies and escalations

10. Appendix 2 - Authorized Users: Definition and requirements for authorized service users