Document background
The MSP Master Service Agreement is a foundational document used when establishing a long-term managed services relationship between a service provider and a client organization in Canada. This agreement type is particularly crucial when a client requires ongoing, managed IT or professional services with consistent governance and commercial terms. The agreement serves as an umbrella contract under which specific services can be added or modified through schedules and statements of work, providing both structure and flexibility. It addresses key aspects required under Canadian federal and provincial laws, including data privacy, consumer protection, and electronic commerce regulations. The MSP Master Service Agreement typically includes comprehensive terms covering service levels, performance metrics, data protection, intellectual property rights, liability allocation, and dispute resolution mechanisms, while ensuring compliance with Canadian legal requirements and business practices.
