Outsourcing Contract Template for United Arab Emirates

1. Personnel and Key Staff: Used when specific personnel are critical to service delivery or when staff transfer is involved

2. Business Continuity and Disaster Recovery: Required for critical services or when handling sensitive data

3. Anti-Bribery and Corruption: Important when dealing with government entities or high-risk jurisdictions

4. Insurance: Detailed insurance requirements for high-risk services

5. Parent Company Guarantee: When additional financial security is required

6. Compliance with Specific Regulations: When services are subject to specific industry regulations (e.g., healthcare, financial services)

7. Environmental and Social Responsibility: When sustainability or social responsibility requirements are important to the customer

8. Local Content Requirements: When compliance with UAE local content requirements is necessary

1. Schedule 1 - Services Description: Detailed technical and operational specifications of services

2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics, measurement methods, and remedies

3. Schedule 3 - Charges and Pricing: Detailed pricing structure, rates, and payment mechanisms

4. Schedule 4 - Customer Dependencies: Detailed list of customer-provided items, access, and support

5. Schedule 5 - Governance Procedures: Detailed procedures for contract management and oversight

6. Schedule 6 - Security and Data Protection Requirements: Detailed security protocols and data handling procedures

7. Schedule 7 - Business Continuity Plan: Detailed procedures for service continuation in emergency situations

8. Schedule 8 - Exit Plan: Detailed procedures for service transition upon contract termination

9. Schedule 9 - Form of Change Order: Template for documenting and approving changes to services

10. Appendix A - Key Personnel: List of key staff members and their roles

11. Appendix B - Approved Subcontractors: List of pre-approved subcontractors and their roles