Document background
The Master Client Agreement serves as the primary contractual framework for businesses operating in South Africa who provide ongoing services or products to their clients. This document type is essential for establishing a stable, long-term business relationship while ensuring compliance with South African legislation, including the Consumer Protection Act, POPIA, and relevant industry regulations. It is designed to create a flexible framework under which specific services can be ordered through statements of work or service schedules, while maintaining consistent terms for confidentiality, liability, dispute resolution, and risk allocation. The agreement typically includes comprehensive provisions for data protection, intellectual property rights, and service level commitments, making it suitable for both straightforward and complex business relationships. The Master Client Agreement is particularly valuable when a service provider expects to provide multiple services or expand their service offering to a client over time, as it eliminates the need to negotiate basic terms for each new service.
