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Master Client Agreement
"I need a Master Client Agreement under Dutch law for an IT services company providing cloud hosting services to enterprise clients, with strong emphasis on data protection and service level commitments, to be effective from March 2025."
1. Parties: Identification and details of the contracting parties
2. Background: Context of the agreement and business relationship
3. Definitions and Interpretation: Defined terms and rules of interpretation
4. Scope of Services: General framework for services to be provided under the agreement
5. Term and Termination: Duration of the agreement and termination provisions
6. Ordering Process: Process for requesting and accepting specific services
7. Fees and Payment: General payment terms, invoicing, and payment mechanisms
8. Service Provider Obligations: Key obligations and commitments of the service provider
9. Client Obligations: Key obligations and commitments of the client
10. Service Levels: General framework for service level requirements
11. Intellectual Property Rights: Ownership and licensing of IP
12. Confidentiality: Protection of confidential information
13. Data Protection: GDPR compliance and data processing terms
14. Liability and Indemnities: Risk allocation between parties
15. Force Majeure: Handling of events beyond parties' reasonable control
16. Governing Law and Jurisdiction: Application of Dutch law and jurisdiction
17. General Provisions: Standard boilerplate clauses including notices, assignment, entire agreement
1. Insurance: Required when specific insurance coverage needs to be maintained
2. Compliance with Laws: Detailed compliance obligations for regulated industries
3. Information Security: Detailed security requirements for technology services
4. Business Continuity: Required for critical services or regulated sectors
5. Anti-Bribery and Corruption: Required for international business or public sector contracts
6. Environmental, Social and Governance: Required when ESG commitments are important to parties
7. Audit Rights: Required for regulated industries or critical services
8. Personnel and Key Personnel: Important when specific individuals are critical to service delivery
9. Change Control: Required for complex or long-term service arrangements
1. Schedule 1 - Services Description: Detailed description of available services
2. Schedule 2 - Charges and Pricing: Detailed pricing structure and rate cards
3. Schedule 3 - Service Levels and Service Credits: Detailed service level requirements and remedies
4. Schedule 4 - Data Processing Agreement: Detailed GDPR compliance terms
5. Schedule 5 - Security Requirements: Detailed security standards and requirements
6. Schedule 6 - Form of Statement of Work: Template for ordering specific services
7. Schedule 7 - Governance and Reporting: Detailed management and oversight procedures
8. Schedule 8 - Business Continuity Plan: Detailed continuity and disaster recovery procedures
9. Schedule 9 - Exit Plan: Transition arrangements at contract end
Authors
Affiliate
Agreement
Applicable Law
Business Day
Charges
Client
Client Data
Client Materials
Confidential Information
Control
Data Protection Laws
Deliverables
Dispute
Documentation
Effective Date
Force Majeure Event
Good Industry Practice
Group
Intellectual Property Rights
Key Personnel
Losses
Personal Data
Processing
Representatives
Services
Service Credits
Service Levels
Service Provider
Service Provider Materials
Statement of Work
Subcontractor
Term
Third Party
Virus
Working Hours
Work Product
Change Request
Completion Date
Contingent Workers
Data Subject
Disclosing Party
Emergency Maintenance
Fees
GDPR
Initial Term
Insolvency Event
Material Breach
Planned Maintenance
Project
Receiving Party
Renewal Term
Security Requirements
Service Location
Specifications
Timeline
VAT
Recitals
Definitions
Interpretation
Term
Services
Ordering Process
Service Levels
Acceptance
Client Obligations
Service Provider Obligations
Charges and Payment
Taxes
Invoicing
Personnel
Subcontracting
Change Control
Intellectual Property Rights
Data Protection
Confidentiality
Security
Audit Rights
Performance Monitoring
Records and Reports
Warranties
Indemnities
Liability
Insurance
Force Majeure
Suspension
Termination
Exit Management
Business Continuity
Anti-Bribery and Corruption
Modern Slavery
Competition Law
Assignment and Novation
Notices
Amendments
Waiver
Severability
Entire Agreement
Third Party Rights
Relationship of Parties
Publicity
Counterparts
Governing Law
Jurisdiction
Dispute Resolution
Information Technology
Professional Services
Management Consulting
Financial Services
Telecommunications
Business Process Outsourcing
Software and SaaS
Healthcare Services
Facilities Management
Engineering Services
Marketing and Advertising
Legal Services
Human Resources Services
Legal
Procurement
Commercial
Finance
Sales
Operations
Risk and Compliance
Business Development
Account Management
Information Security
Data Protection
General Counsel
Legal Director
Commercial Director
Head of Procurement
Chief Financial Officer
Contract Manager
Legal Counsel
Procurement Manager
Commercial Manager
Account Director
Sales Director
Risk Manager
Compliance Officer
Business Development Manager
Operations Director
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