Equipment Maintenance Agreement Template for South Africa

1. Warranty: Include when specific warranties are offered for maintenance work or replaced parts

2. Intellectual Property: Include when maintenance involves proprietary systems, software, or technical documentation

3. Confidentiality: Include when maintenance work involves access to sensitive information or trade secrets

4. Force Majeure: Include when specific provisions for handling unforeseen events affecting maintenance are needed

5. Environmental Compliance: Include when maintenance activities have environmental implications or requirements

6. Subcontracting: Include when the service provider may need to subcontract certain maintenance tasks

7. Training: Include when the agreement includes training of customer's personnel on equipment operation or maintenance

1. Equipment Schedule: Detailed list of equipment covered under the maintenance agreement, including make, model, and serial numbers

2. Maintenance Schedule: Timeline and frequency of routine maintenance tasks and inspections

3. Fee Schedule: Breakdown of maintenance fees, hourly rates, and parts pricing

4. Service Level Agreement: Detailed performance metrics, response times, and service standards

5. Parts and Consumables List: List of parts and consumables included/excluded from the maintenance service

6. Emergency Response Procedures: Detailed procedures for emergency maintenance situations and after-hours support

7. Contact Details: List of key contacts for both parties, including emergency contact information