Maintenance Agreement Contract Template for South Africa

1. Equipment and Materials: Specific provisions regarding specialized equipment or materials when maintenance involves specific technical equipment

2. Hazardous Materials Handling: Procedures for handling hazardous materials when relevant to the maintenance services

3. Subcontractors: Terms governing the use and management of subcontractors if allowed

4. Environmental Compliance: Specific environmental requirements when maintenance involves environmental impacts

5. Emergency Services: Provisions for emergency maintenance services if offered

6. Modifications and Upgrades: Terms regarding system modifications or upgrades if part of service scope

7. Training and Documentation: Requirements for training client staff and maintaining documentation if relevant

8. Intellectual Property: IP provisions when maintenance involves proprietary systems or software

1. Schedule A - Service Specifications: Detailed specifications of maintenance services and procedures

2. Schedule B - Pricing and Payment Schedule: Detailed breakdown of fees, charges, and payment terms

3. Schedule C - Service Levels and KPIs: Detailed service level requirements and key performance indicators

4. Schedule D - Site Details and Access Procedures: Specific information about maintenance locations and access protocols

5. Schedule E - Equipment and Assets Register: List of equipment and assets covered by the maintenance agreement

6. Schedule F - Maintenance Schedule: Planned maintenance schedule and frequency of services

7. Schedule G - Contact Details and Escalation Procedures: Key contact information and issue escalation protocols

8. Appendix 1 - Required Forms and Reports: Templates for maintenance reports, incident reports, and other required documentation