All Templates
Maintain software
🧰 Software maintenance agreement
Software Maintenance Contract (Pro-Supplier)
Software Maintenance Contract (Pro-Supplier)
Publisher one
Genie AIJurisdiction
England and WalesCost
Free to useContract party
Relevant sectors
Type of legal document
🧰 Software maintenance agreementBusiness activity
Maintain softwareThe Software Maintenance Contract (Pro-Supplier) under UK law is a legally binding document that sets out the terms and conditions between a software supplier or vendor and their client or customer regarding the maintenance and support of software products. This contract establishes a formal agreement governing the ongoing provision of software maintenance services and aims to protect both parties' interests.
The template covers various essential elements, including:
1. Parties involved: Clearly identifies the supplier and client, including their legal names, addresses, and contact details.
2. Scope of services: Defines the precise nature and extent of software maintenance to be provided, outlining the applications, modules, or specific software products covered by the contract.
3. Service levels and response times: Clearly specifies the level of services to be rendered, such as bug fixes, updates, patches, support channels, and expected response times for addressing software issues.
4. Term and termination: Defines the contract's duration, start and end dates, renewal options, and provisions for terminating the agreement, including breach of contract, non-payment, or other valid reasons.
5. Payment and fees: Outlines the payment terms, including cost, frequency, and method of payment for the software maintenance services. It may also include provisions for any additional charges, such as travel expenses or specific customization requests.
6. Intellectual property: Addresses the ownership and intellectual property rights associated with the software product, ensuring that the supplier retains their rights while granting the client a license to use the software during the contract term.
7. Confidentiality: Includes provisions to protect the confidentiality of the software's proprietary information, ensuring that both parties maintain strict confidentiality and restrict access to sensitive data.
8. Liability and warranty: Sets out the limitations of liability for each party, clarifying that the supplier won't be responsible for any damages caused by the software or loss of data, excluding situations of gross negligence or willful misconduct.
9. Dispute resolution: Establishes mechanisms for resolving disputes, such as negotiation, mediation, or arbitration, before resorting to litigation.
10. Governing law and jurisdiction: States that the contract is governed by UK law and specifies the jurisdiction for any legal proceedings or disputes arising from the agreement.
It is essential for both the software supplier and the client to review, understand, and customize the template to accurately reflect their specific needs and requirements. Consulting with legal professionals is recommended to ensure compliance with UK laws and to address any unique circumstances.
The template covers various essential elements, including:
1. Parties involved: Clearly identifies the supplier and client, including their legal names, addresses, and contact details.
2. Scope of services: Defines the precise nature and extent of software maintenance to be provided, outlining the applications, modules, or specific software products covered by the contract.
3. Service levels and response times: Clearly specifies the level of services to be rendered, such as bug fixes, updates, patches, support channels, and expected response times for addressing software issues.
4. Term and termination: Defines the contract's duration, start and end dates, renewal options, and provisions for terminating the agreement, including breach of contract, non-payment, or other valid reasons.
5. Payment and fees: Outlines the payment terms, including cost, frequency, and method of payment for the software maintenance services. It may also include provisions for any additional charges, such as travel expenses or specific customization requests.
6. Intellectual property: Addresses the ownership and intellectual property rights associated with the software product, ensuring that the supplier retains their rights while granting the client a license to use the software during the contract term.
7. Confidentiality: Includes provisions to protect the confidentiality of the software's proprietary information, ensuring that both parties maintain strict confidentiality and restrict access to sensitive data.
8. Liability and warranty: Sets out the limitations of liability for each party, clarifying that the supplier won't be responsible for any damages caused by the software or loss of data, excluding situations of gross negligence or willful misconduct.
9. Dispute resolution: Establishes mechanisms for resolving disputes, such as negotiation, mediation, or arbitration, before resorting to litigation.
10. Governing law and jurisdiction: States that the contract is governed by UK law and specifies the jurisdiction for any legal proceedings or disputes arising from the agreement.
It is essential for both the software supplier and the client to review, understand, and customize the template to accurately reflect their specific needs and requirements. Consulting with legal professionals is recommended to ensure compliance with UK laws and to address any unique circumstances.
How it works
Create doc / use template
Chat to our AI Legal Assistant
Edit, collaborate & share
Export to .docx
PRODUCT HUNT
#1 Product of the Day
Try using Genie's Free AI Legal Assistant
Generate quality, formatted contracts with AI
Can’t find the right template? Create the bespoke agreement in minutes by conversing with our AI and tailoring to your needs
Let our Legal AI make edits for you
Ask Genie to edit your document in the same way you’d ask a paralegal. Genie makes track changes, and explains its thinking just like a junior lawyer would.
AI review
Can’t find the right template? Create the bespoke agreement in minutes by conversing with our AI and tailoring to your needs
See Genie AI in action
Book your personalised demo now
Schedule a live, interactive demo with a Genie expert
Understand the most valuable features of Genie based on your workflow
Find out exactly how your business will benefit, from hours saved to faster revenue
Similar legal templates
Standard Director's Power Of Attorney For AIM Admission
This legal template concerns a document known as the "Standard Director's Power of Attorney for AIM Admission" within the framework of UK law. Aimed primarily at companies seeking admission to the Alternative Investment Market (AIM) in the UK, this template outlines the specific authorization and powers granted to a director (or directors) of such a company.
The template provides a legally binding format through which a director can be granted authority to act on behalf of the company in various matters related to the AIM admission process. These powers typically include, but are not limited to, signing and filing necessary forms, preparing documentation, liaising with regulatory bodies, and engaging in any necessary negotiations.
Aiming to streamline the AIM admission procedure, this template ensures that the authorized director(s) possess the necessary power and capacity to undertake the required actions without the need for frequent board approval. By providing a consolidated set of powers that fall within the scope of AIM admission, this template helps facilitate the efficient and timely realization of the company's admission to the AIM.
Companies looking to gain access to the capital markets provided by the AIM can utilize this legal template to formally establish and delegate the specific powers and responsibilities of their director(s) throughout the AIM admission process.
The template provides a legally binding format through which a director can be granted authority to act on behalf of the company in various matters related to the AIM admission process. These powers typically include, but are not limited to, signing and filing necessary forms, preparing documentation, liaising with regulatory bodies, and engaging in any necessary negotiations.
Aiming to streamline the AIM admission procedure, this template ensures that the authorized director(s) possess the necessary power and capacity to undertake the required actions without the need for frequent board approval. By providing a consolidated set of powers that fall within the scope of AIM admission, this template helps facilitate the efficient and timely realization of the company's admission to the AIM.
Companies looking to gain access to the capital markets provided by the AIM can utilize this legal template to formally establish and delegate the specific powers and responsibilities of their director(s) throughout the AIM admission process.
Read More
Publisher
Genie AIJurisdiction
England and WalesTEMPLATE
USED BY
1
RATINGS
3
DISCUSSIONS
2
Standard Letter Of Refusal To Work Past Retirement Age Request
This legal template is designed specifically for use in the United Kingdom and pertains to a "Standard Letter of Refusal to Work Past Retirement Age Request." It is typically utilized by employers or organizations when responding to an employee's request to continue working beyond their designated retirement age.
The document outlines the employer's formal stance in declining this request in compliance with UK law and regulations surrounding retirement age. It provides a clear and concise response on behalf of the employer, including relevant legal references or justifications for the decision.
The letter may emphasize the importance of adhering to retirement age policies to ensure fairness and compliance within the organization, as well as uphold legal obligations. It may also explain any potential consequences or considerations associated with continuing employment beyond retirement age, such as the impact on pension entitlements, employment contracts, or other relevant factors.
Overall, this legal template acts as a formal correspondence conveying the employer's refusal to grant the employee's request to work beyond retirement age, citing UK law and providing a comprehensive rationale for declining the proposal.
The document outlines the employer's formal stance in declining this request in compliance with UK law and regulations surrounding retirement age. It provides a clear and concise response on behalf of the employer, including relevant legal references or justifications for the decision.
The letter may emphasize the importance of adhering to retirement age policies to ensure fairness and compliance within the organization, as well as uphold legal obligations. It may also explain any potential consequences or considerations associated with continuing employment beyond retirement age, such as the impact on pension entitlements, employment contracts, or other relevant factors.
Overall, this legal template acts as a formal correspondence conveying the employer's refusal to grant the employee's request to work beyond retirement age, citing UK law and providing a comprehensive rationale for declining the proposal.
Read More
Publisher
Genie AIJurisdiction
England and WalesTEMPLATE
USED BY
9
RATINGS
2
DISCUSSIONS
0
Standard Employer Response To Race Discrimination (ET3 Unfair Dismissal)
The legal template, titled "Standard Employer Response to Race Discrimination (ET3 Unfair Dismissal) under UK Law," is a document designed to assist employers in formulating an appropriate rebuttal and defense against a claim of race discrimination in the context of an unfair dismissal case.
In the UK, the Equality Act 2010 prohibits discrimination based on race, and individuals who believe they have been unlawfully dismissed due to their race may file a claim with the Employment Tribunal (ET). The ET3 form is the employer's response to such a claim, outlining their position and presenting evidence to counter the allegations of race discrimination.
This legal template aims to provide employers with a comprehensive framework to craft their response effectively. It may include sections addressing the legal basis of race discrimination claims, the specific circumstances and events of the case, and any relevant policies implemented by the employer to prevent discrimination in the workplace.
The template may also guide employers in identifying and presenting evidence demonstrating that the dismissal was not racially motivated, such as performance evaluations, disciplinary records, witness statements, or other pertinent documentation. Additionally, it may help employers explain any mitigating factors that contributed to the dismissal decision, such as business necessity, employee misconduct, poor performance, or restructuring efforts.
By utilizing this legal template as a starting point, employers can ensure that their response to the ET3 claim comprehensively addresses the specific allegations of race discrimination and presents a strong defense that aligns with the requirements of UK employment law.
In the UK, the Equality Act 2010 prohibits discrimination based on race, and individuals who believe they have been unlawfully dismissed due to their race may file a claim with the Employment Tribunal (ET). The ET3 form is the employer's response to such a claim, outlining their position and presenting evidence to counter the allegations of race discrimination.
This legal template aims to provide employers with a comprehensive framework to craft their response effectively. It may include sections addressing the legal basis of race discrimination claims, the specific circumstances and events of the case, and any relevant policies implemented by the employer to prevent discrimination in the workplace.
The template may also guide employers in identifying and presenting evidence demonstrating that the dismissal was not racially motivated, such as performance evaluations, disciplinary records, witness statements, or other pertinent documentation. Additionally, it may help employers explain any mitigating factors that contributed to the dismissal decision, such as business necessity, employee misconduct, poor performance, or restructuring efforts.
By utilizing this legal template as a starting point, employers can ensure that their response to the ET3 claim comprehensively addresses the specific allegations of race discrimination and presents a strong defense that aligns with the requirements of UK employment law.
Read More
Publisher
Genie AIJurisdiction
England and WalesTEMPLATE
USED BY
9
RATINGS
3
DISCUSSIONS
1
