Protection from Harassment Act (POHA): Key legislation defining harassment boundaries, distinguishing between legitimate complaints and vexatious behavior, and providing framework for protection orders
Personal Data Protection Act (PDPA): Governs handling of personal information in complaints, data protection obligations, and requirements for retention and disposal of complaint records
Employment Act: Relevant for workplace complaints, defining employee rights and obligations, and fair treatment provisions
Defamation Act: Addresses defamation issues, balance between free speech and protection against false accusations, and available legal remedies
Supreme Court of Judicature Act: Covers civil procedure rules, court powers regarding vexatious litigants, and legal precedents on handling repeated/frivolous claims
Industry-Specific Regulations: Sector-specific requirements (e.g., healthcare, financial services) including complaint handling requirements and regulatory reporting obligations
SS ISO 10002: Singapore Standards for Complaint Handling providing guidelines and best practices for complaint management and fair handling procedures
Tripartite Guidelines: Guidelines for workplace-related issues, fair employment practices, and dispute resolution procedures
Natural Justice Principles: Fundamental principles ensuring fairness in decision-making processes and complaint handling
Administrative Law Principles: Legal principles governing administrative decision-making and procedural fairness
Alternative Dispute Resolution: Framework for resolving disputes through mediation, arbitration, and other non-judicial means
