Vexatious Complaints Policy Template for India

1. Integration with Other Policies: Section linking to related policies such as harassment, whistleblowing, or grievance procedures

2. Digital Communications: Specific provisions for handling vexatious complaints through electronic channels

3. Legal Framework: Reference to relevant legislation and regulatory requirements

4. Support and Training: Details of training and support available for staff handling vexatious complaints

5. Risk Assessment: Procedures for assessing risks associated with vexatious complainants

6. Restricted Contact Arrangements: Procedures for implementing and managing restricted contact with vexatious complainants

1. Appendix A: Vexatious Complaint Assessment Checklist: Checklist for evaluating whether a complaint should be classified as vexatious

2. Appendix B: Sample Warning Letters: Template letters for communicating with vexatious complainants

3. Appendix C: Decision Recording Form: Standard form for recording decisions and actions taken regarding vexatious complaints

4. Appendix D: Case Studies: Examples of vexatious complaints and how they were handled

5. Appendix E: Contact Restriction Options: List of possible restrictions and when to apply them

6. Appendix F: Appeal Process Flowchart: Visual representation of the appeals process