Business Process Outsourcing Agreement Template for Pakistan

1. Transition Services: Required when there is a transfer of services from existing provider or client's internal team

2. Business Continuity: Needed for critical business processes requiring disaster recovery planning

3. Staff Transfer Provisions: Include when employee transfer between parties is involved

4. Foreign Exchange Compliance: Required for international clients with cross-border payments

5. Anti-Corruption Compliance: Important for multinational clients subject to FCPA or UK Bribery Act

6. Change Control: Needed for complex services requiring formal change management

7. Parent Company Guarantee: Include when financial backing from parent company is required

1. Schedule 1 - Service Description: Detailed description of each service stream and deliverables

2. Schedule 2 - Service Levels and KPIs: Detailed metrics, measurement methods, and penalties/rewards

3. Schedule 3 - Charges: Detailed pricing structure, including rate cards and payment terms

4. Schedule 4 - Governance: Meeting structure, reporting requirements, and escalation procedures

5. Schedule 5 - Security Requirements: Detailed security protocols and compliance requirements

6. Schedule 6 - Implementation Plan: Timeline and milestones for service implementation

7. Schedule 7 - Approved Subcontractors: List of approved third-party service providers

8. Schedule 8 - Exit Management: Procedures and requirements for service termination

9. Appendix A - Data Processing Agreement: Specific terms for handling personal and sensitive data

10. Appendix B - Business Continuity Plan: Detailed procedures for service continuation during disruptions