Outsourcing Service Level Agreement Template for Pakistan

1. Transition Services: Details of service transition from existing providers or back to the customer, used when there is a transfer of services

2. Business Continuity: Disaster recovery and business continuity requirements, essential for critical services

3. Staff and Key Personnel: Requirements for specific staff members or roles, used when particular expertise is crucial

4. Change Control: Procedures for managing changes to services or requirements, important for long-term or complex agreements

5. Benchmarking: Provisions for comparing services against market standards, useful for long-term high-value contracts

6. Anti-Corruption Compliance: Specific anti-corruption provisions, important for international arrangements or government contracts

7. Parent Company Guarantee: Guarantee from service provider's parent company, used when financial stability is a concern

8. Exit Management: Detailed procedures for contract termination and service transition, important for complex service arrangements

1. Service Description Schedule: Detailed technical specifications of services, including scope, methodologies, and deliverables

2. Service Level Agreement: Detailed performance metrics, measurement methods, and penalty calculations

3. Pricing Schedule: Detailed pricing structure, rate cards, and payment terms

4. Key Personnel: List of key staff members, their roles, and replacement procedures

5. Security Requirements: Detailed security protocols, standards, and compliance requirements

6. Data Processing Agreement: Specific terms for handling personal data and ensuring compliance with data protection laws

7. Business Continuity Plan: Detailed procedures for maintaining service continuity in emergency situations

8. Transition Plan: Detailed timeline and procedures for service implementation or transition

9. Approved Subcontractors: List of approved subcontractors and their authorized scope of work