Outsourcing Services Contract Template for New Zealand

1. Business Continuity and Disaster Recovery: Required for critical services or when handling sensitive data

2. Security Requirements: Necessary when services involve IT systems or sensitive information

3. Personnel and Subcontracting: Important when specific personnel are key to service delivery or when subcontracting needs to be regulated

4. Change Control: Required for complex services likely to evolve over time

5. Audit Rights: Important for regulated industries or when compliance verification is necessary

6. Insurance: Required when services involve significant risks or physical presence

7. Force Majeure: Important for long-term contracts or services susceptible to external disruptions

8. Anti-bribery and Corruption: Necessary for international services or when dealing with public sector clients

9. Environmental Compliance: Required when services have environmental impacts

1. Schedule 1 - Services Description: Detailed description of services, including scope, specifications, and deliverables

2. Schedule 2 - Service Levels: Detailed service level agreements, KPIs, and measurement methods

3. Schedule 3 - Pricing and Payment: Detailed fee structure, rates, expenses, and payment terms

4. Schedule 4 - Key Personnel: Lists key personnel from both parties and their roles

5. Schedule 5 - Implementation Plan: Timeline and milestones for service implementation

6. Schedule 6 - Governance and Reporting: Management structure, meeting schedules, and reporting requirements

7. Schedule 7 - Technical Requirements: Technical specifications, systems requirements, and interfaces

8. Schedule 8 - Exit Plan: Detailed transition out procedures and requirements

9. Appendix A - Form of Change Request: Template for requesting and documenting changes to services

10. Appendix B - Security Policies: Relevant security policies and procedures