Damage Product Complaint Letter Template for New Zealand

The Damage Product Complaint Letter is a crucial document used when a consumer needs to formally address issues with damaged goods purchased from a business in New Zealand. This document is particularly relevant when initial informal attempts to resolve the issue have been unsuccessful. It should be used when a product is found to be damaged either upon delivery or during the reasonable expected lifetime of the product, where such damage affects its functionality, safety, or value. The letter is structured to align with New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986, ensuring that all legal requirements are met while maintaining a professional and constructive tone. It serves as both a formal record of the complaint and a potential prerequisite document if the matter needs to be escalated to the Disputes Tribunal.

1. Sender's Details: Full name, address, contact information, and any relevant customer reference numbers

2. Recipient's Details: Company name, department (if applicable), address, and the name of specific contact person if known

3. Product Information: Detailed description of the product including model number, serial number, date and place of purchase, and price paid

4. Damage Description: Clear and specific description of the damage, when it was discovered, and how it affects the product's functionality

5. Previous Communication: Summary of any previous attempts to resolve the issue, including dates and names of people contacted

6. Legal Basis: Reference to relevant consumer rights under New Zealand law, particularly the Consumer Guarantees Act 1993

7. Resolution Request: Clear statement of what remedy is being sought (replacement, repair, or refund)

8. Action Timeline: Reasonable timeframe for expected response and action